Order Management Support

We are looking for Order Management Support for our client in Phoenix, AZ

Job Title: Order Management Support

Job Location: Phoenix, AZ

Job Type: Contract

Job Description:

Major functions: 

• Take ownership of the RMA/Part 21 process and assist other Order Admins with processing any/all open orders as they occur.
• Document/improve current process in order to help maintain customer established TAT (Turn around times).
• Ensure export control requirements are being met as they relate to the Customer Support Administrator position.
• Take the lead to improve the way we do business with all Customers. Identify, recommend, and implement innovative process improvements.
• Ensures SOP’s are updated upon completion of process improvement projects.
• Participates in business to business capabilities through Web-site enhancements and E-commerce upgrades.
• Manages customer relationships beyond current business activities by developing relationships with Customers.
• Will be responsible for all interfaces between  client and customers regarding contract/PO matters.
• Can manage customer conflict with tact to ensure a win-win solution.
• Demonstrates thorough knowledge of MRP systems and will become knowledgeable with Client MRPs as it relates to the Order Management function.
• Demonstrates empowerment, ownership, and accountability throughout all aspects of the Order Management position.
• Maintains current customer files and archive files and correspondence greater than one year old.
• Assists other Order Management administrators when required. Provides support to Regional Sales Managers and pro-actively communicates sales activity.
• Responsible for performing job duties in a manner consistent with established Ethics and Standards.
• Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc.
• May develop and process dealer agreements with the necessary management approvals.
• Works in Excel, specifically developing pivot tables, charts and formulas.
• Experience with customer account management and purchase order reviews

Technical/Functional skills:Education/Experience/Licenses etc.:

• Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.