Order Management Specialist

We are looking for a skilled problem-solver to join our growing team located in Scottsdale, AZ. This front-line onsite role needs an enthusiastic individual who thrives on making an impact and winning. The successful candidate must be able to listen critically to customer issues and then offer a unique and innovative solution for each challenge. You will be trained on our customer experience vision, COS problem-solving techniques, and product knowledge which will all be critical in helping you serve as a valuable resource to our distributor and end-user customers.

PRIMARY RESPONSIBILITIES

• Create, maintain, and enhance the customer experience across all functions
• Manage customer orders and shipments closely to meet and exceed customer expectations for quality service and delivery
• Respond to distributor and end-user inquiries regarding product selection, pricing, and deliveries
• Partner with Sales Managers to provide exceptional service to colleagues, distributors, and end users
• Act as a liaison between the customer and Internal team members to ensure all customer expectations are communicated, understood, and met throughout the organization.
• Act as the first line of communication to customers as needed with strong and professional written and verbal communication
• Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships

DAILY TASKS

• Efficiently and accurately receive, coordinate, and process all sales orders based on customers’ requests received via email, fax, and EDI
• Proactively answer customer calls and respond to customer inquiries while documenting all communication into the ERP system
• Expedite orders, provide status, and resolve inquiries
• Process warranty claims, returns, and credits as needed
• Strives to meet departmental metrics as outlined by Management
• Maintain a network of appropriate contacts and nurture well-functioning relationships with the various engineering and manufacturing facilities
• Proactively prioritize work and effectively multitask to ensure required follow-up and deadline delivery

SKILLS AND QUALIFICATIONS

• Customer service-oriented and energized by helping others Possesses outstanding interpersonal skills, positivity, and enthusiasm
• Previous manufacturing experience and/or understanding of the manufacturing
• Possesses, or can develop, superior proficiency in utilizing an ERP system to manage material, orders, and shipments
• Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction
• Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners
• Performance-focused, proactive self-starter. Biased to do things before being asked, excellent attention to detail and organizational skills, and creative insight into problem-solving. Able to multi-task, manage time, and balance multiple priorities simultaneously
• Take initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external View complaints as opportunities, act as a customer advocate, and be dedicated to building relationships for long-term mutual benefit
• Mathematical competency for calculating pricing and converting units of Analytical.
• Excels at working both independently and Able to work with minimal supervision. Keeps supervisor sufficiently informed.
• Comfortable with appropriate risk-taking; exercise good judgment in making calls when “perfect” information and solutions are not attainable.
• Comfortable in speaking up when discussion is needed