Order Management Coordinator (Wholesale)

About us: Iconic brand, tiny company.

Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was, “don't undertake a project unless it is manifestly important and nearly impossible.” In 2008, Polaroid shuttered its last factory but a group of diehard fans came together as The Impossible Project to save instant film. Over 10 years later that startup acquired what was left of Polaroid and today we’re again a small group of people passionate about empowering creators to change the world in the name of Polaroid.

What we are building: tools for creators.

Throughout its 80-year history, Polaroid was at its best when we made tools for people to express themselves, push boundaries and move culture forward. In the next decade, we are getting back to this purpose. We're not solving small problems, and we're not addressing a small market; our goal is to make products that will make the world more meaningful and human.

Job Description

The Order Management Consultant (wholesale) is responsible for the effective day-to-day processing of B2B orders. You are knowledgeable in EDI language, communication between ERP, 3PL and logistics systems, and the designing, documenting, and implementing of efficient processes. You will be a liaison between the Order Management, sales, finance, logistics and IT teams, supporting transparency and the flow of information.

Your objectives

• B2B Order Management and processing of EDI & non-EDI retail customers
• Design, optimize and maintain processes essential to Order Management, and the streamlining of communication between systems
• Customer on-boarding, including item set up, customer portal set up, routing guide review, EDI testing
• Root cause problem solving for systematic and process issues

What you’ll do

• 
  Process EDI and manually transmitted orders for B2B accounts

• Customer set-up and maintenance including EDI, routing guides, etc.

• Return processing and communication

• Be in contact with 3PL to track orders and ensure compliance with SLA’s, and problem solve issues such as miss-shipments etc.

• Optimization and documentation of processes

• Reporting on SLA’s and order entry statistics

What you bring

• 1-5 years of experience within customer service/operations industry
• Familiar with ERP systems
• Continuous improvement mindset- always looking for system, process and communication improvement
• Effective communication to sales, supply chain, and customer base on the corresponding business interest
• Strong analytical and problem-solving skills
• Ability to research and solve root cause system and process issues
• Proficiency in MS office, especially excel
• A positive, professional team player with focus on cross-functional collaboration

What to expect

This is a full-time role. You will be reporting directly to the Manager Operations US.