Address
Form of workPay: 23/hour
Location: Onsite, Kirkland
Duration: Permanent
Description:
The ideal candidate will work with staff from all departments to ensure that the best practices are followed and customers are supported efficiently. This individual will support product sales by receiving and processing order requests while demonstrating exceptional customer service. This individual will regularly interact with customers to ensure a positive experience. This position requires a reliable, organized, team-oriented person with a ‘can-do’ attitude.
You are expected to demonstrate proficiency, if not expertise and understanding, in the following areas:
•Conference Platforms: Vonage, TEAMS, WEBEX, or other conference platforms
•Operations and Procedures handbook (including all desk procedures)
•JD Edwards E1 software, B2B Website, Microsoft Outlook tools
•Grow in their understanding of the company products and foster a good working relationship between staff, customers, and partners.
•Interface and communicate with other departments and individuals on a frequent basis to ensure a smooth order flow as well as timely and complete solutions to customer service requests.
•Time management and punctuality in attendance.
•Ability to work with minimal supervision after initial training has been completed.
•Ability to make suggestions, which result in improved order completeness and customer satisfaction.
DUTIES AND RESPONSIBILITIES:
•Receive and process customer quotes and purchase order requests via phone, fax, or e-mail
•Processing of pro-forma invoices (international orders), backorder releases and blanket orders
•Understand the steps to creating required customs documentation
•Understand SLI and SED shipping documents
•Possess the ability to communicate with various freight forwarders
•Provide customers with product information, availability, and pricing
•Inbound and outbound calling via Vonage phone system
•Complete related paperwork and follow up as needed to ensure a smooth delivery of products
•Process credit invoices (i.e., rebills, billing errors, freight reimbursements, rebates, and coupons)
•Processing of credit card payments
•Work closely with inter-office admin for domestic customers
•Create training videos to be accessed and viewed by other department members
•Other tasks include: answering incoming calls, sorting and distributing mail, filing as required, and duties as assigned
Opportunities are available to cross-train within the Customer Service Department to achieve higher levels of expertise and experience.
Skills:
Customer service, Data entry, Order Entry, bilingual, excel data entry
Top Skills Details:
Customer service, Data entry, Order Entry, bilingual
Additional Skills & Qualifications:
REQUIREMENTS:
•Spanish bilingual is REQUIRED, both spoken and written
•Must be able to work independently with minimal supervision and demonstrate good decision-making and sound judgment.
•Ability to prioritize fluctuating workload, execute tasks through completion, and adapt to changing priorities.
•Excellent interpersonal, oral, and written communication skills. Receive and diffuse customer issues while maintaining a positive attitude.
•Superior organizational skills; demonstrate attention to detail, initiative, and follow-through are required.
•Computer skills - knowledge of MS Word, Excel, Access, and Outlook.
•Personality is a plus. Not an extrovert, as we work in an office environment. Fairly quiet, with medium level of opened conversation.
•Reliable transportation is a must.
Experience Level:
Entry Level
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or program terms. This temporary role may be eligible for the following:
· Medical, dental & vision
· 401(k)/Roth
· Insurance (Basic/Supplemental Life & AD&D)
· Short and long-term disability
· Health & Dependent Care Spending Accounts (HSA & DCFSA)
· Transportation benefits
· Employee Assistance Program
· Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
