Order Entry Clerk

As an Order Entry Clerk, you will play a crucial role in ensuring the smooth processing of customer orders. Your attention to detail, accuracy, and ability to work efficiently will contribute to the overall success of our operations. If you have a strong clerical background, are comfortable working with electronic systems, and enjoy working in a fast-paced environment, we encourage you to apply. We are willing to train the right candidates.

Qualifications

• The ideal candidate should possess a strong understanding of Order Entry processes, excellent data entry skills, and the ability to collaborate effectively with a cross-functional team.
• Strong attention to detail and accuracy in data entry
• Excellent communication skills and the ability to work collaboratively with team members
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
• Problem solving skills with a proactive approach to addressing challenges
• Basic understanding of inventory management concepts (preferred)
• Well developed interpersonal skills to support customers while also serving the best interests of the company

Responsibilities
The successful candidate for this position will be able to work independently, keep their composure in a fast-paced environment, multi-task effectively and solve problems quickly.

Order status monitoring:

• Proactively address issues or delays in order processing
• Maintain accurate and up-to-date customer and order information
• Work closely with the warehouse and logistics team to facilitate smooth order fulfillment
• Collaborate with other departments to resolve order-related issues and improve processes
• Conduct regular reviews of order entries to identify and correct errors
• Implement quality control measures to minimize order processing discrepancies
• Monitor trends in sales orders

Order Entry:

• Monitor incoming orders from a variety of platforms such as FashionGo, Faire, and Shopify
• Accurately enter and process orders into the the resource planning tools
• Verify order details to ensure accuracy
• Ensure that all required information is complete and compliant with company policies
• Manage inventory allocation

Communication:

• Collaborate with the sales team to clarify order specifications and resolve any discrepancies
• Communicate with warehouse team to confirm order details and address any issues or questions
• Communicate with customers regarding shipping, payments, and return merchandise authorizations.

Data Maintenance:

• Maintain accurate and up-to-date customer information in NetSuite and CRM systems
• Assist in data clean-up and validation to ensure the integrity of order data
• Build customer lists by gathering customer information from third party platforms and integrating it into the CRM

Collaboration

• Work closely with the warehouse and logistics teams to facilitate smooth order fulfillment
• Collaborate with other departments to resolve order-related issues and improve processes
• Collaborate with the marketing team to support customer generation and list building
• Collaborate with sales team to maintain an understanding of the marketplace
• Quality Assurance
• Conduct regular reviews of order entries to identify and correct errors
• Implement quality control measures to minimize order processing discrepancies

Additional assignments as needed

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person