Order Administrator

We are looking for a someone who enjoys working on a team in a fast paced, customer focused environment. Are you able to multi task, quickly move transition from one task to the next while prioritizing urgent customer requests? Fast and accurate data entry combined with great e-mail communication and organizational skills are a must for any successful team member. The Order Admin is responsible and is crucial to ensuring the smooth processing of orders, from expediting orders to invoicing and managing collections. The Order Admin is a proactive and efficient team player with excellent communication skills.

1. Order Expediting:

• Communicate with the factory to obtain accurate ship dates and tracking information for customer orders.
• Proactively monitor order status and keep both internal teams and customers informed, particularly if orders are at risk of being late.

2. Invoicing and Documentation:

• Prepare and review invoices for customer orders, ensuring accuracy and compliance with company policies and customer requirements.
• Distribute invoices to customers via email or enter them into designated portals, tracking delivery and confirming receipt.
• Maintain organized and up-to-date records of invoices and related documentation.

3. Collections Management:

• Work on collecting past due invoices by contacting customers and following up on outstanding payments.
• Collaborate with the finance and collections teams to ensure timely and successful resolution of outstanding balances.

4. Customer Communication:

• Provide exceptional customer service by responding to inquiries and requests related to order status, invoices, and collections.
• Address customer concerns and inquiries with professionalism and courtesy.

5. Data Entry and Reporting:

• Accurately enter order details and related information into the company's systems for commission orders.

Required Skills:

• Proficient typing skills. >50 WPM
• Computer skills and a knowledge of relevant software packages.
• Basic literacy and numeracy skills.
• Organizational abilities.
• Good communication skills, both written and verbal.
• Strong customer service skills.
• No degree required, Associate or Bachelors Degree in Business or equivalent experience preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Pelham, AL: Relocate before starting work (Required)

Work Location: Multiple locations