Address
Form of workOracle Senior Delivery Manager - SaaS Application Management Services (AMS)
Work You'll Do
As a Diamond-level member of the Oracle Partner Network, Deloitte needs thought leaders like yourself to help pave the way for our clients and Oracle Operate engagements. For our clients, our Oracle Managers reduce cost and support innovation at the enterprise level by managing end to end delivery of our engagements, engaging in client management and promoting innovation and value enablement for their Oracle applications.
Deloitte's Managed Services act as an extension to client's organizations by bringing deep capabilities in advising, maintaining and enhancing technologies to serve alongside client teams to deliver insights across flexible economic models that align cost to consumption, delivery to realized outcomes and engagement accountability to a truly collaborative partnership.
Responsibilities will include:
Client Management: Manage day to day interactions with executive clients and sponsors
Delivery: Manage and deliver Oracle operate client engagements end to end. You will assume single point of ownership and are accountable for all client service delivery related activities including stakeholder management, team management, reporting, escalation and communication management
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
- People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
The Team
We are fun! Our team is global and brings together a multitude of backgrounds, perspectives and skills. We collaborate to solve complex business challenges while still managing to enjoy virtual ice cream socials, pizza parties and coffee chats.
Our projects utilize our talents across manufacturing, financial, HR, CRM, procurement, order management, supply chain, and other business needs leveraging the full suite of Oracle products (i.e. Oracle EBS, ERP Cloud, and Edge Products.)
Required Qualifications:
- 12+ years of Oracle consulting or industry experience in an AMS/support environment
- 5+ years of Delivery Management experience
- 3+ years of Managed support engagements with Oracle Cloud ERP clients
- Experience in a multi-technology and multi-application environment
- Experience in support roles in a multi-technology environment (ex. ERP, Reporting and Business Intelligence, CRM, Database Administration, SOA and B2B)
- Global AMS experience
- Bachelor's Degree or equivalent professional work experience
- Ability to travel up to 25%, based on work you do and the clients and industries/sectors your serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred Qualifications:
- Experience in RFP and proposal development such as sizing for Oracle Cloud ERP and associated boundary applications operational models
- Work in a multi-vendor environment and demonstrate leadership and ownership in resolving end to end problems for client in Oracle Cloud ERP
- Experience with SLA adherence and active engagement with Client to help achieve KPI's (Key Performance Indicators)
- Experience in ITIL Framework
- Oracle SaaS Cloud experience
- Project Management Professional (PMP) certified
- Experience selling $3M+ consulting services per year
Oracle Senior Delivery Manager - SaaS Application Management Services (AMS)
Work You'll Do
As a Diamond-level member of the Oracle Partner Network, Deloitte needs thought leaders like yourself to help pave the way for our clients and Oracle Operate engagements. For our clients, our Oracle Managers reduce cost and support innovation at the enterprise level by managing end to end delivery of our engagements, engaging in client management and promoting innovation and value enablement for their Oracle applications.
Deloitte's Managed Services act as an extension to client's organizations by bringing deep capabilities in advising, maintaining and enhancing technologies to serve alongside client teams to deliver insights across flexible economic models that align cost to consumption, delivery to realized outcomes and engagement accountability to a truly collaborative partnership.
Responsibilities will include:
Client Management: Manage day to day interactions with executive clients and sponsors
Delivery: Manage and deliver Oracle operate client engagements end to end. You will assume single point of ownership and are accountable for all client service delivery related activities including stakeholder management, team management, reporting, escalation and communication management
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
- People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
The Team
We are fun! Our team is global and brings together a multitude of backgrounds, perspectives and skills. We collaborate to solve complex business challenges while still managing to enjoy virtual ice cream socials, pizza parties and coffee chats.
Our projects utilize our talents across manufacturing, financial, HR, CRM, procurement, order management, supply chain, and other business needs leveraging the full suite of Oracle products (i.e. Oracle EBS, ERP Cloud, and Edge Products.)
Required Qualifications:
- 12+ years of Oracle consulting or industry experience in an AMS/support environment
- 5+ years of Delivery Management experience
- 3+ years of Managed support engagements with Oracle Cloud ERP clients
- Experience in a multi-technology and multi-application environment
- Experience in support roles in a multi-technology environment (ex. ERP, Reporting and Business Intelligence, CRM, Database Administration, SOA and B2B)
- Global AMS experience
- Bachelor's Degree or equivalent professional work experience
- Ability to travel up to 25%, based on work you do and the clients and industries/sectors your serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred Qualifications:
- Experience in RFP and proposal development such as sizing for Oracle Cloud ERP and associated boundary applications operational models
- Work in a multi-vendor environment and demonstrate leadership and ownership in resolving end to end problems for client in Oracle Cloud ERP
- Experience with SLA adherence and active engagement with Client to help achieve KPI's (Key Performance Indicators)
- Experience in ITIL Framework
- Oracle SaaS Cloud experience
- Project Management Professional (PMP) certified
- Experience selling $3M+ consulting services per year
