Address
Form of workWe Are:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
You Are:
As an Oracle Customer Experience (CX) Solution Architect, you will play a pivotal role in designing and implementing Oracle CX solutions for our clients. This position requires a deep understanding of business needs, the adept utilization of Oracle CX technology, and providing strategic guidance to ensure the successful implementation of customer-centric solutions. The role also entails close collaboration with clients, involving a thorough comprehension of their business processes, meticulous requirement analysis, and the configuration of the Oracle CX platform to enhance customer engagement, satisfaction, and retention. Additionally, you have the communication and people skills to inspire and lead teams to bring their A-game.
The Work:
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
What You Need:
Bonus Points If:
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $93,400 to $224,600
Colorado $93,400 to $194,100
New York $86,500 to $224,600
Washington $99,500 to $206,700
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Over 500,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
You Are:
As an Oracle Customer Experience (CX) Solution Architect, you will play a pivotal role in designing and implementing Oracle CX solutions for our clients. This position requires a deep understanding of business needs, the adept utilization of Oracle CX technology, and providing strategic guidance to ensure the successful implementation of customer-centric solutions. The role also entails close collaboration with clients, involving a thorough comprehension of their business processes, meticulous requirement analysis, and the configuration of the Oracle CX platform to enhance customer engagement, satisfaction, and retention. Additionally, you have the communication and people skills to inspire and lead teams to bring their A-game.
The Work:
- Solution Design and Architecture - Develop comprehensive Oracle B2B and B2C CX solutions (end to end) aligned with business requirements and objectives. Design and implement Solution Architectures, ensuring implemented/proposed solution are scalable, robust, and adhered with Oracle/industry specific best practices and standards.
- Client Engagement - Collaborate with clients to gather and analyze business requirements, ensuring a deep understanding of their CX needs. Conduct workshops, presentations, and training sessions to demonstrate the capabilities of the Oracle CX platform.
- CX Solution Implementation:
- Design end-to-end CX solutions, considering integration points with other systems and platforms.
- Lead the implementation of Oracle CX applications including Oracle B2B and B2C Sales & Service Cloud, CPQ, Knowledge Management, Field Services.
- Configure and customize the CX platform to align with client-specific business processes and requirements.
- Lead and anchor authoring of CX artifacts - architecture diagrams, solution design documents, interface design documents, data migration strategies, configuration settings, and customizations.
- Data Migration - Plan and execute data migration activities, ensuring seamless transfer of customer data into the Oracle CX platform.
- Testing and Quality Assurance - Conduct thorough testing of customizations and configurations to ensure system reliability and accuracy.
- Training and Support - Provide training and user support to clients, empowering them to effectively use the Oracle CX platform. Troubleshoot and resolve technical issues, working closely with Oracle Support as needed.
- Stakeholder Collaboration - Work closely with cross-functional teams, including project managers, business analysts, and developers, to ensure successful project delivery. Communicate project progress, issues, and risks to stakeholders in a clear and timely manner.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
What You Need:
- Minimum of 5 years' experience in Oracle CX implementations, including B2B & B2C Sales and Service Cloud, CPQ, Field Service, Marketing Cloud, or Commerce Cloud.
- Minimum of 5 years' experience working in at least one CX domain: Sales, Service, Field Service, or Marketing.
- Minimum of 5 years' experience in Oracle CX solution design and architecture.
- Bachelor's Degree or equivalent (12 years) work experience (If an, Associate's Degree with 6 years of work experience)
Bonus Points If:
- Oracle CX Cloud certifications
- Other relevant domain or industry certifications
- Knowledge of Oracle PaaS solutions and integration tools is a plus
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $93,400 to $224,600
Colorado $93,400 to $194,100
New York $86,500 to $224,600
Washington $99,500 to $206,700
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
