(or enter HLPS Peer Counselor/Specialist new job title)

Job Description

Title: HLPS Peer Counselor/Specialist

Department/Division(s): Housing and Location Placement Services (HLPS) Grant

Reports To: HLPS Case Manager

Purpose: The Peer Specialist (Peer) is part of a human service team that develops and executes housing plans, placement, and follow-up for referred clients. Together with the Case Manager, the Peer will support the client in understanding the process, navigating eligibility, preparing, and completing the move, trouble-shooting incidents, and being a consistent supportive resource. The peer coaches" patients for housing interviews, accompanies them on housing tours, assists with completing housing paperwork.

Essential Duties and Responsibilities

• Provide information and resources and support to clients during the different phases of their housing search and provides guidance and support with the application process.
• Act as client"s support and advocate throughout the entire process.
• Provide escort to apartment viewings and interviews as required and assists with housing applications and paperwork as needed.
• Provide accurate, complete, and timely data entry and other documentation of interactions and assessments with clients.
• Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service trainings, seminars, webinars, and conferences as needed
• Support an environment that embeds diversity, equity, inclusion, and accessibility (DEIA)
• Participate in workplace culture that inspires high-level performance, collaboration, accountability, and professional and respectful interaction. -
• Employ best practices for effective feedback and communication at all levels of staff engagement.
• Perform all job-related tasks as required.

Minimum Education Requirements:

Skill and Experience Requirements:

• Knowledge of housing subsidies and supportive housing programs in NYC.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage residents. Excellent customer-service skills.
• Must be detailed orientated and organized and demonstrate an ability to multi task and meet multiple demands and deadlines.
• Willingness to travel throughout the five boroughs and make multiple visits to the community as needed. Sporadic evening or weekend hours may be required.
• Track record of effective collaboration supporting clients of diverse backgrounds.
• Demonstrated commitment to quality and data-driven reporting as applicable.
• Excellent public-facing customer service skills.
• Strong written and verbal communication skills.
• Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.

Additional Details:

Additional Information -- DEI Statement

CBC"s enterprise-wide commitment is to foster a more diverse, equitable and inclusive workplace. We are focused on developing, engaging, and retaining a diverse workforce and leadership team because the more our workforce reflects the diversity of our participants, the better and more authentically we serve them and improve enterprise operations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.