AddressGENERAL SUMMARY:
Responsible for selecting, measuring, and fitting eyewear following the doctors’ spectacle prescription specifications.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Customize the patient’s spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
- Responsible for communicating the preferred lens family of products and the benefits of each
- Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
- Responsible for conducting and recording various measurements that are required to fabricate the lenses
- Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory
- Responsible for follow-up with the eyewear orders through completion and delivery
- Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
- Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear
- Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
- Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Requires high school diploma or GED
- Previous computer experience and basic math skills preferred
- Previous customer service, retail, or hospitality experience preferred
- Previous dispensing/optical experience preferred
- Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
- Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
- Must practice the customer skills as provided through on-going training and in-services.
WORKING CONDITIONS:
- Works in retail optical environment.
- Requires evening and weekend hours
Additional Information
