Optical Manager

At L.O. Eye Care, we believe we cannot provide that great customer service to our patients that we are known for without providing a great place to work! We recognize that the ability to excel in our service to our patients depends on our employees. We strive to create an environment that rewards commitment and performance and is gratifying to both our physicians and staff.

L.O. Eye Care is seeking a full time Optical Manager. The Optical Manager plans, organizes, leads, and monitors the optical functions of the business, which includes retail operations, the optical and contact lens departments, and inventory management.

Supervisory Responsibilities: This role oversees department or location specific accountabilities. Is responsible for daily, weekly, monthly and other objectives and performance outcomes.

Essential functions
The following list is a summary of the key functions of the job and may not be inclusive of all duties assigned.

• Selects, trains/orients, and supervises assigned staff
• Develops, delivers, and maintains employee training and resources used during training and coaching.
• Schedules assigned personnel as needed to cover dispensing function for the offices.
• Travels frequently between satellite offices to perform essential management functions.
• Performs a wide variety of optical patient care activities and services.
• Handles customer complaints and refunds.
• Assists in care and upkeep of department equipment and supplies.
• Maintains knowledge of lens products.
• Maintains knowledge of and complies with established policies and procedures.
• Performance management: Evaluates assigned staff; implements company practices regarding performance appraisal system and compensation increases. Coaches employees and counsels as necessary, up to and including termination of employment.
• Answers questions and aids physicians and technicians in finding solutions for eyewear problems.
• Participates in professional development activities and maintains professional affiliations.
• Maintains patient confidentiality.

Core Competencies
All employees of L.O. Eye Care are expected to demonstrate the following core competencies, regardless of position or status. Additional job-specific competencies may be required of each position.

• Communication – Ability to communicate effectively both verbally and in writing.
• Conscientious – Ability to feel obligated to do right or be good along with awareness of one’s own conduct, intentions or character.
• Teamwork – Ability to work well in groups, develop and maintain positive working relationships, help resolve conflict, and support team goals.
• Adaptability – Ability to adapt to change, be open to new ideas, handle pressure and uncertainty, and adjust work plans to meet changing company needs.
• Trustworthy – Ability to be worthy of confidence and create assured reliance on the character, ability, and truth of own self.
• Patient Confidentiality – Ability to maintain patient confidentiality, and hold others accountable to such, in accordance with the highest ethical standards.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work environment

• Public/Patient environment with typical public and patient exposure and scenarios
• Blended environment with office and public interactions

Physical demands/potential hazards

• Must be able to walk, stand, and move around for the majority of the day; may be required to lift equipment up to 50 pounds and assist patients with physical mobility
• Must be able to sit for prolonged periods, must be able to use eyes, hands, and body to maintain office dexterity and mobility; may be required to lift typical office equipment up to 20 pounds
• May be exposed to bodily fluids, including blood, such as typical in a medical office environment

Travel required

• 50%-75% travel required.

Education and experience
Educational requirements that are job-related and consistent with business necessity

• High School Diploma or G.E.D. required
• Some college preferred.
• One to three years of optical experience required
• ABO Certification preferred

BENEFITS

• Eye Care Discounts
• Medical Insurance
• Dental Insurance
• PTO
• 401 (k)
• Holiday Pay
• Referral Bonus
• Quarterly Incentive Opportunities

Job Type: Full-time

Pay: $25.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed