OPS HEALTH SERVICES REPRESENTATIVE - 64855874

Requisition No: 817704 

Agency: Department of Health

Working Title: OPS HEALTH SERVICES REPRESENTATIVE - 64855874

 Pay Plan: Temp

Position Number: 64855874 

Salary:  $19.50 per hour 

Posting Closing Date: 12/27/2023 

Total Compensation Estimator Tool

Your Specific Responsibilities:

Enroll and recertify clients in AIDS Drug Assistance Program (ADAP): insurance availability & coverage; prescription(s) medication dispenses; labs; in ADAP Provide database.

Third party-payer screening. Coordinate with client care managers assisting client access with supporting resources: Medicaid, Medicare, Tricare, VA, employer sponsored insurance, ACA Marketplace, & Pharmaceutical Assistance Programs.

Client case monitoring and adherence. Referral and follow-up with dispensing pharmacies for client prescription pick up history; monitoring lab results for suppression of viral loads. Discuss adherence goals with specific to monitoring measures.

Conduct regular quality assurance activities including client file reviews and monitoring client adherence.

Remain current with changes and usage of ADAP and Ryan White policies and procedures.

Participate in ADAP, HIV treatment adherence, HIV/AIDS education/prevention and care management trainings and webinars.

Assist all internal HIV office programs with logistical functions and support.

Participate in ADAP, HIV treatment adherence, HIV/AIDS education/prevention and care management trainings and webinars.

Participate in HIV health education/prevention activities with local community.

Required Knowledge, Skills, and Abilities:

Knowledge of and experience with computers and computer software.

Knowledge of Windows (MS Word, Excel, and PowerPoint) and Outlook.

Knowledge of and experience with methods of data evaluation.

Able to review data for accuracy and completeness.

Ability to utilize problem solving techniques.

Ability to communicate effectively both verbally and in writing.

Ability to establish and maintain effective working relationships with others.

Ability to work independently and to effectively handle multiple tasks.

Ability to maintain client confidentiality.

Able to establish and maintain effective working relationships with diverse heath care clientele and constituent network.

Qualifications:

Minimum

Associates degree

Experience in interviewing, counseling, or customer services

Comfortable working with HIV+ clients.

Able to work cooperatively with healthcare professionals to meet client adherence goals.

Willing to work before, during and/or beyond normal work hours or days in the event of an emergency? This includes emergency duties including, but not limited to, response to threats involving any disaster, man-made or natural.

Preferred

Have experience working with a caseload of electronic client or patient files.

Knowledge of Microsoft Office; specifically Excel and Outlook.

In addition to English, be proficient in speaking, writing, and reading Spanish or Creole.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Work Location

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.