Operator Information Representative U

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE:: 0.001, Shift: : Day, Schedule: Variable Days Evenings Nights weekend Holidays

Position Summary

The Operator/Information Desk is responsible for operating the main campus telephone system, paging, monitoring alarms, oxygen levels and fire alarms, and alerting personnel of impending disasters, fires and codes. This is a position working under limited supervision. Work situations are basically routine and require strong communication skills, and a service oriented individual. Internal contacts are general in nature and include staff and management throughout the organization. External contacts include the public, patients, families, visitors, and physicians.

Requirements

• High school graduate or equivalent required
• Minimum two (2) years of customer service experience
Minimum one (1) year of relevant MHS customer service experience may substitute for experience requirement (volunteer work included); Examples include, but are not limited to
• -interaction with patients, families, providers; high volume work environments; multitasking
• Previous PBX experience preferred

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Mission-driven: Partnering for healing and a healthy future
• Market Leadership: Washington's largest community-based, locally governed health system
• Technology: "Most Wired" healthcare system 10 years in a row
• Employee-centric: Named Forbes "America's Best Employers by State" in 2021
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountain, and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $17.92 - $27.25 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.