Operations Team Lead Ii

What The Role Is

The Card Services Operations Team Lead II is responsible for ensuring proper settlement for the debit and credit portfolios, interacting with third-party vendors, as needed, and being a point of contact to assist others on the settlement team.

How You Will Make an Impact

• Processing of all daily settlement activities required by the various networks (Mastercard, TSYS, FIS, Pulse)
• Monitoring of all daily settlement reports related to unposted transactions, daily recon, interchange revenue, processing expense, and ensures accurate allocation of each line item within the Cadence Bank GL system.
• Maintains settlement spreadsheets for various GL’s, and provides periodic reviews to accounting and compliance as requested.
• Ensure quality standards and daily processing deadlines for settlement are met
• Serves as a subject matter expert for the card services department which will provide direction to associates based on their needs
• Serves as a Team Lead within the Card Services Department, and will be called upon to provide training and supervision of other settlement team associates.
• Performs periodic reviews departmental procedures to determine effectiveness and accuracy, and makes recommendations for improvement
• Works closely with 3rd party partners to ensure that we are efficiently processing requests, ensuring daily transmissions of files are accurate, and proactively contacts partners to ensure issues are resolved quickly.
• Makes recommendations for improvements to management, and follows through on implementing those improvements, embracing change, and coaching others through change to improve department morale.
• Serves as a primary contact for the Accounting department for issue escalation, follow up, and resolution.
• Perform other related duties as assigned by Supervisor

Who You Are

• Ability to train new associates and provide direction
• Exceptional attention to detail and organizational skills
• Has strong analytical and problem solving skills and is able to work independently to identify areas of improvement and provide recommendations based on findings.
• High school education and 1-2 years related work experience in bank operations
• Ability to work in a fast paced environment meeting deadlines and production goals
• Detail oriented
• Excellent verbal and written communication skills
• Exceptional time management skills
• Ability to handle multiple tasks simultaneously in a competent and professional manner.
• Proficient with Microsoft Office as well as a high technical aptitude to learn new systems and applications
• Advanced knowledge of system applications (TSYS, CAMS, FIS, PULSE, Bank Mainframe)

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)