Operations Support Specialist

Fitness Machine Technicians is a rapidly growing national exercise repair and maintenance franchise, setting the standards for excellent service in the fitness equipment repair industry with over 50 franchise locations. Our culture is dynamic, combining hard work with a commitment to a positive work environment.
You’ll find that our culture likes to work hard, play hard! In addition to a great benefits package, we have team building activities and opportunities to socialize outside of work. We believe in rewarding our employees for their efforts.
Job Description:
The Operations Support Specialist is a crucial role based at our Malvern, PA location, responsible for providing administrative support and ensuring the smooth operation of our business. This position involves a variety of tasks, including customer service, office management, and coordination with various teams. The right candidate will play a critical role in keeping our office a positive, welcoming, and productive environment.
Responsibilities

• Answer phone calls and provide excellent customer service.
• Efficiently manage office supplies.
• Deliver quotes and completed work orders to customers.
• Invoicing.
• Order and check in parts.
• Liaison between the leadership team, scheduler, technicians, and clients.
• Report directly to the general manager.

The Ideal Candidate Will Already Have:

• Prior experience as an administrative assistant.
• Ability to multitask and prioritize daily workload, sometimes under pressure.
• Familiarity with Microsoft Office software (Word, Excel and PowerPoint).
• Familiarity with Microsoft Teams and Google Drive.
• Familiarity with QuickBooks.
• Ability to learn our Field Service Management system (training is provided).
• Strong writing and oral communication skills.
• High School diploma.

Desirable Personal Qualifications:

• Self-starter, extremely organized, and a clear communicator.
• Good-natured and professional.
• Ability to build rapport quickly with other team members and customers.
• Discretion and confidentiality.

Compensation & Benefits

• Compensation range is $20.00 - $22.00 per hour.
• Medical, vision and dental benefits
• 401K retirement savings plan with employer match
• 10 days PTO, paid holidays, and 16 hours of Floating Holiday time

Join us in this exciting phase of growth and be a part of a team that values hard work, dedication, and a positive working environment. Apply now to contribute to the success of Fitness Machine Technicians!