Operations Support Engineer, Junior

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI is looking for an Operations Support Jr. Engineer to join the CDC Team.  

Duties and Responsibilities: The functional role primarily involves Operations Support Personnel who provide first and second level technical support, 24 hours a day, 7 days a week.  The team provides customer help, triages problems, escalates events, and provides a communication conduit to the group.  This involves logging into servers and devices and following documented instructions.  Servers are primarily Microsoft Server 2012 and 2008.  They also log on to data center devices and follow instructions based on a run book.

• Technical aptitude to triage technical issues.  Ability to administer Microsoft Server 2012, 2008r2, and Linux (Rhel 6/7, Centos, Suse, Ubunto) operating systems.  Ability to perform service and server restarts, perform patching, and troubleshooting in the Microsoft Server domain
• Excellent interpersonal skills.  Strong written and verbal communication skills with strong attention to detail.  Daily interaction with customer and multiple data center staff.   This is done in person, over the phone, and via email.  Ability to take verbal instructions from technical personnel.  Ability to work in an operations center side by side with other personnel throughout the shift.
• Ability to open and facility trouble calls and drive issues to resolution
• Experience as a user of SCOM or other data center monitoring tool
• History of documenting and publishing procedures to improve operational effectiveness

Education and Years of Experience:  Associates degree or Equivalent experience 

Required and Desired Skills/Certifications: 

• 2+ years Operations Support experience
• 1+ years' experience with a federal agency or federal contractor preferred
• 2+ years Information Technology Experience

Additional Requirements:

• Familiarity with: IIS, Apache, WebLogic, JBOSS, Enterprise Storage Area Networks using HP EVA, and Hitachi arrays, Microsoft Server Clustering, Microsoft Hyper_V Server 2008 and/or 2012, VMWare Enterprise ESX hosts,CommVault Simpana Backup Software, ITIL Knowledge (Foundation Certification and additional plus)

Min Citizenship Status Required: US Citizenship 

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta Onsite 

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.