Operations, SME (Subject Matter Expert)

DUTIES AND RESPONSIBILITIES:

·       Support the development of Practical Operational Training.

o   Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company.

·       Technical resources to support sites.

o   PM QAQC

o   SD fit out support.

o   Field Service Bulletins review for sites.

·       Support Operations best practices.

o   This position will support site operational training of all team members.

o   Maintain Operational awareness culture.

o   Site support for SMEs and ARMs.

o   Be the go-to of operations technical training documents for the site.

·       Operations specific Training.

o   Take part in hands on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills).

o   Collaboration with Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure.

o   Take part in assessing site operations teams through AMMO audits.

o   Help identify operational processes that can be improved and standardized across all markets.

·       AMMO audits follow ups and review and establish action plans with OPS SME.

·       Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments.

·       Understand the engineering design and operational aspects of all electrical systems.

·       Conducts a routine and on-going assessment of all building systems operations.

·       Assist with establishing baseline MOPs and EOPs needed to operate a site.

o   Report findings to OPS SME to drive process improvement and share lessons learned across the different sites.

o   Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFT’s.

QUALIFICATIONS:

• LCFT/CFT Qualified – Building specific Qualified.
• Minimum Three years of responsibility in
• building systems and critical facilities equipment.
• Professional licenses strongly preferred (electrical and mechanical licenses)
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints. 
• Requires a high level of commitment to customer service, whether co-workers or clients.
• Requires in-depth knowledge of applicable rule’s laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
• Requires advanced analytical and quantitative skills.
• Proven management skills, customer service orientation, and problem-solving knowledge.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint.

QUALIFICATIONS:

·       Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree. 

·       Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.

·       Ability to project and time manage effectively. 

·       Ability to develop operational standards, project tracking, and management documents. 

·       Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints. 

·       Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.