Operations PMO Manager

National Carwash Solutions has grown over the past 45 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company.

The Role…

You will oversee an operations-focused PMO that coordinates, drives and tracks impact from major projects driving increased operational efficiency and effectiveness – with a particular focus on back-office operations, supply, production, distribution, and field operations.

What You’ll Do…

• With the guidance of VP Operational Excellence and teaming with NCS functional leaders – facilitate identification, evaluation/sizing, scoping, and resourcing, execution tracking and risk mitigation for cross-functional operations improvement projects
• Guide development of project management tools such as charters, risk management tools, and burn-down charts
• Engage FP&A resources and project owners to develop meaningful impact metrics and measures to demonstrate financial impact of delivered projects, and their sustainment
• Facilitate and support project prioritization processes across the organization
• Serve as a subject matter expert on best practices for developing project plans, encouraging progress towards lean and agile methods
• Directly lead and manage larger, cross-facility and/or cross-functional initiatives (e.g. production site relocations, operations-focused IT or OT rollouts, operations workstreams within acquisition integrations)
• Support VP/SVP level resources in evaluating project plans, resourcing, risks, and benefits for operations programs
• Manage and drive alignment around best practice use of our enterprise wide project management software platform (ClickUp)
• Develop reporting to automate as much of our routine status reporting, project impact evaluation, and project risk assessment as possible via industry standard, cloud-based tools
• Facilitate regular program updates with project leads to review project adjustments, risks, realized project impact, and lessons learned in a cross-functional format
• Develop executive level updates on program progress for internal Execs C-suite
• Engage and partner with an established ERP implementation team as needed
• Mentor, coach and influence employees, supervisors, managers and directors in project leadership best practices to drive behavior and cultural change and ensure attainment and sustainability of project outcomes

What you’ll need…

• Undergraduate/Graduate degree, Business or Science / Technology / Engineering / Math preferred
• 7+ years experience managing and leading large scale projects > over multiple sites
• 3+ years experience in Program Management Office or Integration Management Office role (or equivalent)
• Experience maintaining & improving upon “Playbooks” or best practice standards to be used by multiple project leaders at various sites
• Experience coordinating and leading team members across multiple functional specialties (Supply Chain, Finance, Product Management, Engineering, Manufacturing, IT, Safety, HR, Learning & Development)
• Extensive experience configuring, utilizing, and coaching others in use of modern, cloud-based project management tools (Asana, Monday, Trello, ClickUp, etc.)
• Strong Microsoft office capabilities (especially PowerPoint, Excel)
• 25-50% travel required – depending on nature of workload and geographic location
• Would be an asset to have:
  • MBA or other related Masters degree
  • Experience in industrial, discrete product manufacturing environments
  • Prior consulting experience at a Big 4 or Global Tech Consulting/SI firm
  • Experience with data analysis/visualization tools (e.g. Tableau, PowerBI)
  • Formal Agile and/or lean manufacturing training

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.