Operations Manager (Retail)

Operations Manager, Retail

Experience creative self-expression and rich connections in an environment where heart and meaning are a part of everyday life! Mount Madonna Centeris offering a unique opportunity for an inspired and motivated individual interested in serving within a renowned retreat center and multigenerational yoga community overlooking Monterey Bay.

Mount Madonna is a center for learning that offers practices for living for the sincere seekers, thought leaders, retreat goers, teachers and students who desire an experience at the source. Since 1978, we have been honored to host both luminaries and practitioners in spiritual and religious traditions, artistic endeavors, social justice, and conscious business, among many others. Our residential community of practice and activities have been inspired by the yoga teachings and example of master yogi, Baba Hari Dass.

Mount Madonna prioritizes diversity, equity, inclusion, and belonging and strives to create a culture that empowers and supports individuals to bring their full and authentic self to the workplace.

We look forward to hearing from you!

POSITION: Operations Manager, Retail

JOB LOCATION: Mount Madonna Center - 445 Summit Road, Watsonville, CA, 95076

Reports to: Operations Director

JOB SUMMARY:

We have an immediate opening for an Operations Manager, Retail, who will serve in a leadership role for Mount Madonna Center’s Central operations, including our 4 retail spaces. The Operations team is a dynamic, foundational part of the Center, and the Operations Manager, Retail serves as both a logistical systems-thinker, as well as an motivational on-the-ground leader for the Center’s staff.

The ideal candidate has excellent communication skills, is self-directed, extremely well organized, and loves to problem-solve, coordinate, and create sustainable systems. This position requires a wealth of creativity and adaptability, as well as strong interpersonal skills. The Center’s staffing structure is multifaceted, and includes residential and non-residential employees, as well as volunteers, so the ideal candidate will be able to work successfully within a dynamic environment. Mount Madonna Center is in a period of transition and immense growth - we are looking for an enthusiastic individual with a startup mentality and large capacity to bring our mission forward.

Responsibilities include, but are not limited to, the following:

• Management and oversight of all retail spaces (currently Ayurveda World, Anjaneya’s World Cafe, Kaya Kalpa Wellness Center & Hot Tub, Oceanview Bookstore)
• Oversight of the Gatehouse and IT areas.
• Providing leadership as an interim Area Lead when there is a gap of leadership.
• Working with the Operations Director to connect overarching organizational goals with operational processes.
• Financial Planning & Business Analysis
• Business Plans/Budget creation/Analysis for retail spaces
• Analysis of staff hours, baseline functioning, and other operational inputs
• Providing accurate information to Operations Director to support executive decision-making
• Maintain a working knowledge of all HRD processes and policies, and intimate knowledge of staffing strategies.

Key skills, experience, and requirements:

• Computer skills: Proficient in Google Suite, Microsoft Excel, and Word. Familiarity with Monday.com is a plus. The ability to adapt to custom software.
• Strong communication skills (both oral and written), as well as the ability to negotiate.
• Time Management & Organization skills: Exceptional attention to detail and organization skills. Excellent project management skills, including the ability to effectively manage numerous concurrent projects. Hands-on approach to project management with a strong bias for action.
• Interpersonal skills: Ability to mentor, support, and develop current staff, as well as the ability to interview incoming staff.
• Works well with others and ability to work cross functionally. The role requires working with all other directors and the leadership team.
• Minimum of 3 years experience with operations, logistics, account management or related experience in a fast-paced environment.
• Business and system analysis

JOB TYPE: Full-time (32-35 hours/week)

RATE OF PAY: $22 - 27/hr, depending on experience.

Residential Position Available:

This position offers the opportunity to reside in a yoga community in beautiful natural surroundings. We prefer to hire an off land staff member, but are accepting all applications. Residential housing and all meals are included in an affordable monthly fee. Those interested in joining our multigenerational residential community would be open to living in an intentional yoga community and engaging with others in a positive way. We ask everyone to abide by the vegetarian guidelines while on the property. More details about the residential agreement will be provided during the interview.

BENEFITS:

• Full - time hourly employee (30 - 40 hours per wk)
• Medical and dental insurance after 2 months of employment
• 2 weeks per year of accrued paid vacation, rolls over for a maximum accrual of 3 weeks
• 40 hours of sick time per year

• Employee Sponsored Retirement Savings Plan after 3 months of employment
• Free meals cooked fresh daily for residential employees. For offland employees: one meal per day while working on site and reduced overnight accommodations when work-related
• Reduced rates on massage
• Access to:
• Meditation, asana (postures), and yoga philosophy classes
• Walking/hiking trails with broad vistas, redwood forests, ponds and wildlife
• Cafe and bookstore
• Community garden and chickens
• Hot tub
• Community events
• Seasonal retreats and programs

APPLICATION: Thank you for your interest! Please send your resume and cover letter to work@mountmadonna.org.

Mount Madonna Center maintains a policy of providing equal opportunity in all aspects of employment.

a) It is the policy of Hanuman Fellowship to ensure equal employment opportunity for all persons regardless of race, color, religion, age, disability, national origin, creed, gender, gender identity, sexual preference or any other non-merit factor.

b) It is the policy of Hanuman Fellowship to ensure equal treatment, including but not limited to recruitment, hiring, promotion, discipline, compensation, assignment, benefits, training, furloughs and rehiring.

Job Type: Part-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person