Address
Form of workJob Description:
KEY ACCOUNTABILITIES INCLUDE:
- Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
- Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending matters with the customer.
- Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
- Manage revenue and expenses to budget constraints.
- Ensure directives, rules and procedures are communicated to all operations' staff.
- Ensure safety methods, practices and programs are implemented and maintained.
- Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
- Maintain a clean, professional, and safe working environment by inspecting and scheduling maintenance and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
- Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.
- Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
- Train and certify new employees on all performance standards.
- Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
- Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with personnel policies and procedures.
- Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
- Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
- Other duties as assigned by management.
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
