Operations Manager

Company Overview
Rytech Restoration of Tallahassee is an award winning, family-oriented franchise. Since 1995, Rytech Restoration has been a nationally recognized leader in the water, mold, fire and smoke damage industry. Our principles are based on integrity and accountability. Company headquarters are in Kennesaw, Georgia. If you love building relationships and creating quality results, Rytech is the place for you!
Job Summary
An Operations Manager is responsible for franchise performance, growth and development in accordance with the Rytech Operations Manual. Your role as the Operations Managers is to be able to lead a team, work closely with the franchise owners, develop relationships between the insureds and TPA and/or carrier partners.
Responsibilities

• Maintaining and supporting Franchise relationships.
• Monitoring the performance of their Franchise and improving performance towards Service Level Agreements.
• Inspections of job sites, vehicles, and office and/or storage facilities.
• Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT, (mold only) certifications.
• Mediating disputes between the insured, the insurer, and the contractor.
• Answering and being available for any questions regarding its Franchise.
• Lead weekly meetings to facilitate training and conveying of information to the technicians.
• Monitor MICA Exchange daily to ensure projects are being properly handled by the franchise.
• Assisting technicians in the field when it is needed.
• Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.

Qualifications

• Mitigation/Remediation estimating and scoping experience.
• Highschool or GED.
• 5 years or more Mitigation/Remediation experience is preferred.
• Residential and or Commercial construction experience preferred.
• Excellent communication and customer service skills.
• Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting (75 lbs) and bending tasks in the industry.
• Able to travel for CAT events, training, or regional meetings 5-10% of the time.
• Excellent interpersonal, communication, oral, and written skills.
• Must be comfortable with computer programs such as Microsoft Office and MICA.
• Must have WRT, ASD and AMRT Certifications. Commercial Drying Specialist recommended. FSRT certifications will also be required to maintain.
• Valid Driver's license with satisfactory driving record.
• Successfully complete a pre-employment background check and drug test.
• Be a role model and a positive influence for your team.