Operations Manager

This is an in-person position at our facility at 707 Fair Ave in Santa Cruz, CA. Please do not inquire if you are looking for remote work.

The primary hours will normally be Monday, Tuesday, Wednesday and Friday 10 am - 6 pm, with some flexibility required. Thursdays is 11:30 am - 7:30 pm. Due to the role's supervision of 24/7 staffing, it requires flexibility with scheduling, which may at times include late nights, early mornings, or weekends in order to support staff.

Operations Manager

JOB SUMMARY: Under the supervision of the CEO or Administrator, the Operations Manager will oversee the operational protocols of New Life's (NL) 38-bed residential facility, aftercare, and emergency shelter. These responsibilities include management of administrative and operational requirements and oversight of the Technician and Intake teams. The Operations Manager will already possess a strong understanding of DHCS (Department of Health Care Services) compliance requirements to ensure that NL complies with all state and county regulations concerning operational documentation and system protocols.

ESSENTIAL DUTIES

The Operations Manager’s primary concerns are the operational functions of the program and supervision of the Technician team, working collaboratively with management and support staff to successfully fulfill these duties and ensure effective program function and compliance.

SUPERVISION

• Technicians: Oversee Technician team and all duties assigned to Tech Office.
• Intake Department: Support oversight of Intake department in coordination with Clinical management.

TASK

• Administration: Oversee program documentation and tracking mechanisms and provide compliance feedback. With the Administrator, complete matrix tasks and monthly reporting.
• Operations: Manage documentation and protocols as pertains to discharges, interface with P.O.’s, medication protocols, drug testing, Avatar and EHR documentation, and TB tests/physicals with support from direct reports and other departments.
• Technicians: Create and maintain Tech shift schedules. Handle all personnel related tasks, such as performance reviews, coaching, interviewing, and hiring. Directly oversee all technician shifts, develop, and provide initial and on-going training for the tech position. Support all functions of technicians to support administrative and operational compliance. Provide training and direct tasks as needed.
• Intake: Support Intake team with facilitation of screening and required documentation, coordination with Technician and Clinical teams, referrals, and bringing individuals into treatment.
• Contracts and Compliance: Ensure the facility and documentation meets requirements for audits. Actively work with administration to prepare for audits, make corrections as necessary, and complete in-house reviews.

SECONDARY DUTIES

Perform other tasks as assigned by supervisor, as needed in emergencies, or supporting other staff with supervisor approval.

JOB SPECIFICATIONS

EDUCATION REQUIRED:

Bachelor degree in related field required.

Master’s education or completion of AOD certification coursework preferred.

CERTIFICATIONS REQUIRED:

The following are required and may be obtained after start of employment: Background check, current CPR/First Aid certification, TB test, drug counselor registration or certification.

EXPERIENCE REQUIRED:

Three year’s experience working in Addiction treatment, with strong knowledge of DHCS compliance requirements for AOD programs.

Five years of office administration experience with strong proficiency in software tools.

Three years of management experience supervising shift staff.

KNOWLEDGE REQUIRED:

Strong knowledge of facility and daily operations of a residential facility required. Knowledge of pertinent laws, regulations, and best clinical practices with a focus on high quality and Drug Medi-Cal preferred. Proficiency in personal computer use with Microsoft Office products including Word and Excel.

SKILLS/APTITUDES/TEMPERMENTS:

• Ability to present information or ideas clearly in English, both orally and in writing. This includes ability to proofread and use correct spelling, grammar and punctuation, and ability to write correspondence and memos.
• Ability to understand and follow instructions, reason and make judgments as they relate to the job or situation.
• Ability to interface in a positive, effective and professional manner with all levels of employees, the public and with clients; to diffuse hostility when needed.
• Strong proficiency with computer skills is necessary for the admin portion of this job. This includes Microsoft Office, Office 365, Google Apps, and other Web applications.
• Ability to problem solve and resolve conflicts especially in high pressure situation.
• Ability to adapt to situations and understand other's feelings and personal viewpoints.
• Ability to effectively maintain confidentiality of sensitive information, has knowledge and experience with HIPAA protocol.
• Ability to utilize time management best practices concerning organization and execution of job responsibilities.
• Ability to research and document with accuracy, giving attention to detail.
• Ability to work with and relate to other professionals.
• Ability to work and function as a team member.

EMOTIONAL EFFORT:

JOB SETTING

The job is performed in an enclosed climatically controlled office. Work is completed independently and in cooperation with the agency directors, other company personnel, the public and clients.

AGENCY MISSION AND VISION STATEMENTS

Mission: Providing compassionate, personalized, recovery-based addiction treatment and community reentry.

Vision: Become a beacon for the community and church, locally, nationally, and internationally, in addiction treatment, education, and spiritual growth.

AGENCY CULTURE

The NLCS culture, built on a traditional Christian world view, is a welcoming community serving all faiths and creeds. The prime task of the current NLCS staff is to show up each day with a commitment to serve both our mission statement and the overall betterment of NLCS. The staff is additionally called to model Christian love towards each other as well as the clients. This calling goes beyond mere sobriety and speaks to recovery and healthy, ethical relationships. Such relationships imply patience, tolerance, respectful disagreement, as well as references to others in loving, positive ways. Proprietary concerns and conflicts should be held in confidence. Pathological triangulation should always be avoided and conflicts should be addressed directly with the offending party (per NLCS grievance policy). In summation our goal is to function beyond simple sobriety as a collective example of Christian values for our clients, donors, and the wider Santa Cruz community.

PHYSICAL DEMANDS

The job is primarily sedentary with walking and standing as is necessary to carry out the job duties. Normal lifting and/or carrying is limited to approximately 15 lbs., with occasional lifting up to 25 lbs. Heavier items are moved by using proper material handling equipment, assistance from another person or by work order request.

Normal or corrected talking, hearing and seeing abilities are sufficient to perform the required tasks.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.

Job Type: Full-time

Pay: $38.00 - $42.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Due to the position's oversight of 24/7 staffing, do you have the ability to flex your schedule as needed.? This may include late nights, early mornings, and sometimes on weekends.
• As an addiction treatment facility, a strict drug, marijuana (including medical marijuana), and alcohol free workplace is required, including testing. Are you willing to comply and can you pass the drug test?

Education:

• Bachelor's (Required)

Experience:

• DHCS/ Addiction Treatment compliance/ oversight: 2 years (Required)
• Supervising employees: 3 years (Required)

License/Certification:

• AOD registration or certification or completed coursework (Preferred)

Ability to Relocate:

• Santa Cruz, CA 95060: Relocate before starting work (Required)

Work Location: In person