Operations Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Role: Operations Manager
At Floor Coverings International, we believe that an inviting and positive office environment is crucial to the growth and success of our local franchise. As an Operations Manager, you will play a key role in facilitating the expansion of our business.
A new location of Floor Coverings International is currently being established, and we are looking for key team members to grow our business. This location will be based in Leesburg, Virginia but will serve customers located in Loudoun County, Clarke County, Centreville, Chantilly, and Gainesville.
We are a locally owned and operated franchise, and we are looking for an exceptional individual to be the first point of contact for our valued customers. If you possess a friendly attitude, the ability to manage crews, excellent multitasking skills, and a keen attention to detail, then we are the perfect company for you!
Operations Manager Benefits And Perks:

• Bonus potential
• Paid Vacation
• Paid Holidays
• Cell Phone allowance
• Family owned and operated~ fostering a friendly environment
• Paid training provided
• Full-time, M-F (flexible hours)
• This is an in-person office role that includes going in "the field"
• Reimbursed gas mileage
• Company provided computer
• Annual convention in Cancun

Operations Manager Qualifications:

• Customer Experience/Production/Operations Management background
• Strong communication skills (over the phone and in-person)
• Organized, detail-oriented, and able to multi-task
• Able to work independently and problem solve
• Ability to manage crews, calendars, and salespeople
• Flooring or related knowledge preferred

Office/Production Manager Key Responsibilities:

• Maintain relationships with customers
• Oversee daily office operations
• Schedule all leads to appointments for sales team
• Meet with sales staff weekly to discuss recent sales and production
• Order all product needed for jobs accurately and follow up on delivery
• Schedule the job to meet the schedule of customer and installers
• Communicate with installers and customer on start dates and times
• Meet in customers' homes for job kick off, final walkthrough, and as needed
• Update the customer ongoing on details of installation
• Discuss and obtain written permission for any changes in contracted work
• Update InspireNet and Asana daily with status of job and upcoming schedule via the Production Dashboard

Compensation:
$50,000-$60,000 plus bonus opportunities
About the local owner:
Natalie Craigmile brings a personal touch to the business. A proud graduate of the University of Virginia, Natalie is a Northern Virginia native who grew up in Loudoun County. She holds a deep-seated pride in her community and is committed to its well-being.
Natalie is not just a business owner; she's a devoted wife and mother of two young boys. Her family values and sense of community drive her dedication to providing exceptional service to her customers. Natalie is seeking someone who shares her passion for customer care and is excited to help grow a business from the ground up.
If you have a strong desire to manage both people and operations, and if you are looking for an opportunity to work for a company renowned for its commitment to customer service and integrity, apply today.
Join her in making a positive impact on the local community and fostering lasting relationships with customers
Compensation: $50,000.00 - $60,000.00 per year
Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.