Operations Manager

Oversee the operations of a multi unit dunkin franchise locations in PG County. We expect you to be a go getter and a problem solver who wants to be a part of the worlds greatest coffee chain! 

Job description

We are currently hiring a Bench General Manager to join our DUNKIN' team in the Baltimore, MD region. We’ll let you in on a little secret... while everyone knows that America Runs on Dunkin’, we know that Dunkin’ runs on our incredible team members. Ready to come run with us Here’s what’s in it for you: To keep our amazing team running, employees at our Dunkin’ locations receive: • Competitive Pay • Paid Time Off Here’s who we’re looking for: • A welcoming, upbeat, positive attitude • Someone who focuses on providing an exceptional guest experience and a positive working environment for their team • A leader who thrives in a fun, fast-paced environment while adhering to brand standards and maintaining a clean, organized restaurant • A results driven leader who has restaurant experience in; cost, inventory, and shift management • Someone who loves to motivate, lead and develop their team • The ability to effectively train others on all aspects of the restaurant's operations Job Duties As the Bench General Manager, your main duties will include: • Performs essential functions of General Manager in absence of assigned General Manager. • Provides operations and sales support to the General Manager as directed by ownership. • Assists Owner or Corporate personnel as directed. • Travels to our Dunkin' Donuts within the area/region, including extensive and or extended travel, depending on business operational needs. • Directly supervises staff of Dunkin'. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. • Other duties as assigned. Requirements Valid Driver’s License required. Knowledge, Skills, & Abilities • Strong management skills; ability to establish work standards and expectations for self and others; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required; helps subordinates overcome obstacles and deal with problems; appropriately assesses contributions and performance of team members; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand. Ability to provide leadership in setting the team member’s expected performance levels. Ability to inspire, motivate and guide others toward accomplishment. Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds. Ability to manage difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. The ability to foster commitment, team spirit and trust. Takes proactive measures to identify and prevent situations that could result in negative situations. Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures. Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs. More Information In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Job Type: Full-time Benefits: • Employee discount • Paid time off Experience level: • 2 years Restaurant type: • Quick service & fast food restaurant Shift: • Day shift • Evening shift • Morning shift Weekly day range: • Monday to Friday • Weekends as needed