Operations Manager

ABM Industries
Hiring: Operations Manager
Location: Dublin, VA

Job Description:

The Operations Manager role position is accountable for cultivating and maintaining optimal client relationships through Integrated Facility Solutions (IFS) management for a designated site in a cost-effective manner. Also responsible to positively impact and sustain for all ABM contracted service lines. Individual is responsible for delivering a high level of customer service through the timely completion of work orders assigned to ABM service groups. The oversight for this role entails but is not limited to Janitorial services, process improvements, planning and scheduling, site safety audits, quality inspections/ audits, sub-contractor management to SOW, personnel hiring and terminations, client KPI’s, contracted SOW alignment, operational optimization, cost controls and reports

Job Duties

• Ensures optimal customer relations by maintaining constant communications with site stakeholder. Provides high quality operations service to assure proper performance of staff and sub-contractors
• Acts as primary liaison for all site-specific client stakeholders, actively ensuring that service is prompt, responsive, and effective and that inter-departmental concerns are addressed and resolved efficiently
• Provides regular monthly KPI’s and analysis to client and ABM management team. Presents ad-hoc status reports as necessary to keep meet client’s needs to help reduce risk and ensure smooth operations
• Provides appropriate data and supporting narrative for Client Business review (CBR) meetings with client encompassing all ABM services and sub-contracted work
• Prepares, recommends, and administers with assistance from Regional Manager, monthly Operational meeting data and KPI’s - Reports exceptions and adjusts as necessary with approved solutions.
• Complies with client and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.
• Ensures that federal, state and local regulatory requirements are met including DER, OSHA, EEO, ADA, etc.
• Schedules and coordinates all work priorities for ABM staff and sub-contractors
• Recommends what work should be performed in-house and what work should be subcontracted; consults with leadership and/or external technical resources when making decisions on major changes in service offerings
• Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred backlogs; adjusts priorities and/or resources as needed and ensures that deferred services is adequately documented
• Reviews completed work regularly and ensure that quality standards are met or exceeded to the satisfaction of the client
• Escort and guide subcontractors around client site as required to complete tasks per SOW
• Monitors service contracts to ensure compliance; addresses and resolves any contract disputes with aid of leadership.
• Manages ABM purchasing program; approves major purchases; audits purchasing delegated to subordinates
• Reviews and approves invoices on a regular basis and processes to accounting for inclusion on monthly invoice
• Ensures that staff receives adequate technical, administrative and other training; participates in training individually
• Monitors staff overtime and absenteeism against ABM standards and implements corrective measures as necessary when either exceeds acceptable standards.
• Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies

*Job duties may be modified at any time

Essential Job Functions/Qualifications:

• Degree in Business Administration or similar field experience – preferred but not mandatory.
• 3-5 years’ experience in facilities and or janitorial management, preferably exposure to Integrated Facilities Services (IFS)
• A collaborative leadership style that emphasizes openness and fairness
• Desire and ability to advance the company’s mission in delivering best-in-class services that deliver measurable results to our client
• Must possess a high sense of urgency tempered with strong attention to detail
• Desire and ability to provide savings at all levels, maximizing our client’s investment
• The ability to represent all ABM service lines and work effectively with its many stakeholders, including the client’s management team, municipal leadership and other governmental bodies
• A commitment to continually improve the performance of ABM Onsite services
• Demonstrated commitment to equal employment opportunity, affirmative action, and non-discriminatory practices
• Strong computer skills required

Work Environment

• General office environment
• Shop environment
• Possibility of exposure to Boiler Operations environments
• Some exterior/outside environment

Organizational Relationships

• Reports to the Regional Account Manager, but interacts with client directly on a daily basis.
• Supervises 30-50 Direct Reports and has oversight to ensure compliance.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (M/F/V/D)

Job Type: Full-time

Ability to Relocate:

• Dublin, VA: Relocate before starting work (Required)

Work Location: In person