Operations Manager

Is This You?

• Your expertise lies in managing both people and processes, with a relentless focus on tracking tasks, auditing, and enhancing the client experience and retention.
• You're known for your meticulous attention to detail, with a proven track record in data management, report creation, and operational analysis to drive decision-making.
• Your operational savvy extends to improving processes, implementing new technologies, and ensuring seamless integration into existing systems.

CaptureNow, the pioneer in AI based phone answering solutions for the legal industry, is searching for an Operations Manager who is passionate about turning visions into reality and driving growth through effective management of people and processes. This role is crucial in ensuring that every call to our client law firms is answered immediately, 24/7/365, setting a new standard in client engagement and satisfaction.

As an Operations Manager at CaptureNow, your mission is to elevate our operating capabilities, ensuring we not only meet but exceed client satisfaction and retention, alongside our ambitious company goals. Your role will involve:

About CaptureNow

CaptureNow is at the forefront of legal tech innovation, offering unmatched solutions for law firm client engagement. Joining us means becoming part of a dynamic culture, with leadership and peers dedicated to collective success. At CaptureNow, we're always pushing boundaries, ready to embrace new challenges and ideas.

Perks:

• Parental Leave: Additional weeks of PTO at 100% salary for new birth and adoptive parents
• On-time direct deposit

What you'll do:

• Spearheading initiatives to enhance operational efficiency, from process assessment to technology adoption, in close collaboration with the leadership team.
• Ensuring every CaptureNow client enjoys a first-class experience, supported by a client-facing team that's second to none.
• Managing resources and tracking team performance to maintain optimal service delivery and client outcomes.
• Developing and refining operational processes to support the introduction and scaling of CaptureNow's innovative offerings.

What we're looking for:

• A minimum of 3 years' experience in an operations management role, ideally within a tech-focused organization with multiple cofounders.
• Proficient knowledge of the Hubspot platform (or other relevant CRM)
• A track record of contributing to the scaling of tech organizations, with a genuine enthusiasm for building foundational operational practices from the ground up.
• A process-oriented mindset, with exceptional organizational skills and a penchant for detail.
• Known as the most organized individual among peers, adept at managing multiple tasks and initiatives simultaneously.
• An operations maestro who thrives in fast-paced, technology-driven environments.
• A detail-oriented strategist who excels in process optimization and operational excellence.
• A team player who is committed to fostering a world-class client experience.
• An organizational guru, renowned for their ability to juggle multiple priorities with precision and grace.
• A tech-savvy innovator, proficient in leveraging the latest technologies to streamline operations, enhance client services, and drive organizational efficiency.
• This is an in-office role.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Hubspot platform (or other relevant CRM) Experience

Experience:

• Operations management: 3 years (Required)

Ability to Relocate:

• Marietta, GA: Relocate before starting work (Required)

Work Location: In person