Operations - Independent Contractor Advisor

PURPOSE

Ascend strives to be the Carrier of choice for our Independent Contractor business partners and a provider of choice for our Customers. The Independent Contractor Advisor's primary accountability will be the performance of administrative work directly related to assisting contractors in the management and operation of their business as they utilize the leverage Ascends network of customers in running and developing their business. 

ACCOUNTABILITIES

• Exercise discretion and independent judgment with regard to managing the business relationships with assigned Independent Contractors. 
• Ensure contracted commercial drivers adhere to FMCSA and DOT regulations and proactively address any Safety-related procedures according to the Independent Contractor Operating Agreement (ICOA). 
• Communicate available load options timely and with relevant details for the purpose of maximizing capacity and revenue earnings growth for both Ascend and Independent Contractor.
• Monitor services of Independent Contractors, including compliance, expected customer performance standards, and on-time delivery.
• Terminate services of Independent Contractors who fail to meet compliance, expected customer service performance standards, and on-time delivery agreements.
• Responsible for mitigating risk through contract and agreement knowledge, a thorough understanding of contract objectives and circumstances that preclude problems. Must be well versed in:
  • Independent Contractor Operating Agreement and insurance requirements.

Qualifications

• Minimum one year of transportation, logistic, or load planning experience.
• TMW System or like system capacity planning experience preferred.
• Knowledge of OSHA regulations regarding terminal facility preferred.

KNOWLEDGE, SKILLS, AND TRAITS

• Good written and verbal communication skills.
• Effective team building abilities.
• Ability to deliver exceptional service through positive engagement and patience.
• Ability to work in a team environment to continuously improve results.
• Able to promote a culture of trust and safety.

Education, Certifications, & License Requirements

• High School Diploma or GED.

• Medical, Dental, Vision - 1st of month after hire
• 401(k) - 5% match
• Employee Assistance Benefit
• Enhanced Benefits (STD, LTD, Critical Care)
• Paid Holidays
• Paid Time Off