Operations Food and Beverage Manager

OPERATIONS FOOD AND BEVERAGE MANAGER- BROKEN SHAKER
We are looking for a hands-on Operations Manager to lead the daily. The Operations Manager is responsible for not only the day to day operations of the Food & Beverage Outlet but including both beverage and food programs and the overall guest experience, but also acts as a leader within our Food and Beverage team. This role is essential to drive private events, reservations, as well as employee success and performance. This is a hands-on leadership position that will lead the bar and floor team while a manager on duty as well as aid in the overall success of the outlet

WHO ARE WE

Freehand is on a journey. Appropriate, given that we're a shared a ccommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality Food and Beverage at an affordable price.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Floor Manager.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

ABOUT FREEHAND NEW YORK

Located in Manhattan’s Flatiron District, Freehand New York is housed in the former George Washington Hotel—once home to many storied writers, musicians and creatives. Designed by Roman and Williams and featuring custom-commissioned artwork by Bard College students and alumni throughout, we’re revitalizing the artistic community in a historic NY neighbourhood. Conveniently situated in the Flatiron District, Freehand New York has a vibrancy that starts with the guests in the rooms and public spaces and is complemented by the locals frequenting the George Washington Bar and Broken Shaker rooftop Bar, enjoying the regular events and activations. It’s this energy that sets Freehand apart in the city, and it empowers the team working at the property just as much as it does the guests passing through.

NUTS AND BOLTS OF THE JOB

• Manage day-to-day operations in the Broken Shaker, including floor management, staff management and providing an exceptional guest experience
• Execute processes to maintain and improve performance and productivity focusing on revenue driving and cost saving initiatives
• Help to manage all related costs and budgets to ensure profitable operation including and not limited to Labor, COGS, Operational Expenses, and A&G
• Develop processes to maintain and improve performance both in revenue efforts and cost control with the assistance of the Director of Food & Beverage.
• Maintain the standards of health, safety, and sanitation throughout the operation including but not limited to the City of New York Health Inspection
• Lead the efforts in recruiting, hiring, training, scheduling, and retention of staff for the property outlets
• Lead the department in terms of coaching and counseling employees including issuing progressive discipline in adherence with company policy
• Work closely with the F&B Partners including but not limited to weekly communication, menu development rollout, coordinating offsite or brand events, and working with partners to meet revenue goals
• Work closely with all managers in the hotel to execute an exceptional culinary and guest experience throughout their visit
• Work with Events/Sales teams to sell and execute private events as needed

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description

WHAT’S IN YOUR DNA

• Strong communication skills; verbal and written
• Must possess a thorough understanding of Microsoft Office, payroll systems, and POS systems
• Ability to make evaluative judgments and give constructive criticism
• Have a working knowledge of employment-related federal and state laws
• Strong organizational and time management skills in a fast-paced environment
• Positive leader who sets a good example
• Ability to train and supervise employees
• Patience and integrity

YOUR ROCK STAR EXPERIENCE

• Degree in hospitality preferred
• At least 3 years in a leadership role; 1-2 years in an AGM or GM role
• At least 2 years in a hands on hospitality role, bartender or server experience preferred

OUR EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

LOCAL EMPLOYEE BENEFITS

• 9 holidays
• Medical + Dental + Vision (subsidised contributions)
• Life & Disability (employer paid)
• Paid sick leave (56 hours per calendar year)
• Paid vacation (80 hours per calendar year)
• Commuter benefits
• Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out https://freehandhotels.com/ or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.