Operations Director - First Call for Chittenden County

Operations Director –First Call for Chittenden County

The Operations Director, in conjunction with the ProgramDirector and other program leadership has program-wide responsibilities for FirstCall for Chittenden Counties (24/7 crisis program). Responsibilities include: operational andadministrative functions for 24/7 programming, policy and protocol development,and contingency systems planning. The Operations Director maintains intraagency and community stakeholder relationships and ensures program compliancerelated to business operations (hiring, staffing schedule, billing, budget,contracts, and performance outcomes). The Operations director must also have a firmunderstanding of the clinical work and Vermont mental health and substance usesystem of care to effectively support the needs of clients, staff, and programsin our system of care.

Essential Functions:

· Leads program operational functions, including hiring, scheduling,contract or compliance, outcomes, budget, policy, or program initiatives

· Program and team development

· Provides program and clinical supervision

· Provides community-based trainings and maintains partnershipliaison relations

· Attends agency and community forums and committees

· Participates in after-hours on-call and supervisory coverage

Requirements:

· Master’s degree orhigher, with Vermont clinical licensure in good standing preferred

· QMHP requiredwithin 6 months of hire

· Driver’s license and use of a personal vehicle

· 2+ years combinationof mental health and/or substance use direct experience

· 3+yearssupervisory and management experience

· A strongunderstanding of Vermont’s mental health system of care and determiningappropriate level of care

Competencies:

· Communication - Triages communicationneeds as they arise. Accurately communicates and reports in all formats.

· Intercultural Sensitivity - Takes anactive interest in others, their cultural background, needs and perspectives.

· Organization/Attention to Detail -Manages, organizes, and prioritizes essential functions. Follows agency policyand procedures. Identifies what needs to be done, and takes initiative.

· Service to Others - Understands,supports and meets the needs of clients with compassion and empathy. Navigates system of care acrosspopulations. Maintains confidentiality of client information.

· Technology - Expertly uses officeequipment, hardware and software. Demonstrates knowledge of agency informationmanagement and security policies.

Physical Requirements:

· Driving Required

· Sitting for extended periods oftime

· Manual dexterity needed forrepetitive tasks

· Able to navigatehighly acute and complex clinical situations in high stress environments