Operations Coordinator (welding/parts)

Operations Coordinator (welding/parts) #970391
Job Description:

• This position would process all welding direct customer orders.
• This will include verifying documentation requirements, processing sales orders, placing purchase orders with vendors, monitoring shipments, working with import and logistics teams through to delivery to the customer.
• It would also include quotes, orders and invoices for parts, service, engineering, or training.
• Regular review and follow up of backlog related to all parts orders.
• They will also assist the Operations team with eCommerce set up for customers, maintenance of equipment records, verification of software contract creation in SUGAR, etc.
• They will be the first line of contact with the customer, which is done primarily via e-mail, but may require Teams or other communication methods.

Responsibilities include, but are not limited to:

• Processing sales order for welding direct business.
• Processing purchase orders to our factory and third-party vendors to fulfil welding direct orders.
• Manage special payment terms to customers, including down payments or progress payments.
• Manage any special payment terms to vendors and process vendor invoices.
• Work with our import team, logistics team and warehouse supervisor to assure smooth and prompt delivery of equipment to welding direct customers.
• Maintain communication with customer on deliveries and related.
• Work with accounting on inventory actions required to add welding cells into inventory.
• Manage storage locations for projects.
• Actively participate in weekly team meetings for the welding business.
• Back up processing for 2 major welding accounts.
• Process Quotes and orders for parts, service, engineering, or training orders with an emphasis on customer satisfaction. Including processing in a timely and accurate fashion.
• Assist customers in locating part numbers.
• This may include coordinating with other Operations team members, purchasing, material master, etc. to obtain needed information.
• Interface with all related departments, such as sales, credit, purchasing, warehouse and other departments as required to solve problems and ensure the smooth flow of work through the department while maintaining customer satisfaction.
• Process RMA’s, credits, and debits as required.
• Coordinate special order handling requests with internal departments, including machine down orders, etc.
• Generate and verify invoicing, including assisting with collection problem resolution.
• Provide timely response to both internal and external customers pertaining to pricing, stock availability, tracking information, commercial invoices copies, backorder information, etc.
• Backorder review, follow-up, and communication on a regular basis to assure best delivery options for the customer.
• Follow proper internal controls and policies as established by the company.
• Ensure that all backlog items, shipping arrangements, emergency shipments, terms, and conditions, etc. meet standardized departmental policy.
• Contact and request order credit hold releases.
• Assist the credit department by researching charge backs, providing the credit department with documentation.
• Special projects as assigned.

Required Skills:

• BS/BA Degree in a business/financial area or equivalent experience preferred.
• Minimum 2-4 years similar job experience or office administration experience.
• Strong communication skills, excellent interpersonal skills and customer service skills required.
• Excellent oral and written communications skills.
• Bi-Lingual (English/Spanish)
• Must be a motivated individual who is a quick learner, intuitive and can manage multiple tasks simultaneously.
• Must have the ability to solve normal challenges and problems effectively and efficiently in an office/business environment.
• Must have strong organizational skills.
• Proficient with Outlook, Microsoft Word, Power Point, and Excel

Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible,creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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