Operations Coordinator (Multi Unit)

Salary: $60,000.00 - $65,000.00

The Y7 experience combines vinyasa yoga, music, heat and darkness, connecting you deeper to your mind and body. All studios are heated to 75-85 degrees using state-of-the-art infrared technology, which helps create a detoxifying sweat that stimulates blood circulation and increases flexibility. This is a music-driven practice where you will flow to tracks from varied genres. Classes are held in a dark, candlelit room with no mirrors to encourage you to turn your focus inward and explore your individual practice.

We started Y7 with a mission of breaking down barriers to make yoga inclusive and accessible. Our goals for the workplace are similar: to create an inclusive, challenging and fun environment that enables employees to fully explore their potential. We are committed to building a diverse and inclusive culture that encourages, supports and celebrates the voices of all clients and staff.

https://www.y7-studio.com/

Y7 Studio is excited to announce an opportunity for a Marketing and Community Outreach Contractor to join our team. In this role, you will be instrumental in promoting our new West Hollywood location, fostering community engagement, and driving studio traffic through innovative marketing and partnership strategies.

The Assistant Operations Coordinator will be a key part of the Y7 team in their mission to deliver a best in class experience by: expertly managing their home studios, leading their team and providing excellent customer service. This integral role supports the Company as the in-studio leadership; acting as a role model and providing direction and support to in-studio staff.  This person is in alignment with company values and is confident multi-tasking, troubleshooting, and making decisions.

Job Duties

Team Leadership  

• Manage Studio Associate schedules and ensure compliant timekeeping for bi-weekly payroll for two or more studios 
• Create an empowering work environment where team members can develop professionally and personally, leading with respect and empathy
• Source and recruit top talent aligning with Y7 mission, vision, values and goals
• Onboard new team members setting clear expectations ensuring team members for multiple locations are set up for success
• Delivering effective training, development, feedback and performance management directly to Studio Associates for multiple locations 
• Ensure shift productivity for multiple locations of all team members, including consistent cleanliness of the studio and being present and available to all staff
• Oversee Studio Associates shift coverage and subbing needs (at designated studio locations,) helping secure coverage in emergency situations and ensuring Humanity is up to date for multiple locations 
• Communicate updates to the team regarding their work schedules in relation to changes due to season, holidays, events, etc. including special pay for holidays
• Create a marketing plan for community events to drive awareness and sales for each locations 

Systems Operations

• Create and update location-specific class schedules in Mindbody for multiple locations
• Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately 
• Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience for multiple locations 
• Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody
• Schedule and approve staffing schedules/updates in Humanity for multiple studio locations, including Studio Associates, Cleaning Staff, and Instructors (if needed) 
• Oversee the Studio and Cleaning Associates permanent schedules and ensure compliant timekeeping for biweekly payroll 
• Communicate any staffing updates and needs to the People Team
• Use Y7’s internal communication systems (The Blueprint, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership
• Provide superior community relations by being the point of contact for team members, assisting and supporting questions as needed for multiple locations 

Studio Operations

• Tracking key performance metrics for multiple  studios and collaborating on action plans for improvement
• Ensure multiple locations are stocked with all necessary supplies
• Work as a team with Studio Lead, Studio Associates and Instructors to facilitate smooth and successful class check-ins
• Provide support and delegate tasks to other team members in daily needs and projects
• Flexible to work day, evening, and/or weekend hours, as needed
• Available for Emergency front desk shift Coverage with separate hourly pay including bonus compensation for shifts picked up on scheduled day off 
• Uphold company policies and procedures and approach all situations with respect and empathy
• Maintain the Y7 brand aesthetic, energy and culture 
• Collaborate effectively with all Y7 distributed leadership teams to ensure alignment with company-wide processes and procedures
• Professionally and impartially manage conflict and find solutions that align with company values for multiple studio locations 
• Support other Leadership roles in maintaining studios spaces and addressing any issues in a timely manner
• Manage studio retail receiving, inventory, and merchandising for multiple locations
• Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathrooms, and laundry
• Additional responsibilities and other related tasks assigned by supervisor