Operations Analyst, E-Commerce

Company Description

Who We Are...

Based in sunny San Diego, Perfect Snacks is the company behind The Original Refrigerated Protein Bar. Offering a line of products that boast whole food ingredients and clean food credentials, Perfect Snacks is sold online and in more than +35,000 retailers nationwide. Now more than a decade since its inception, the brand has experienced rapid growth in the last few years, as consumers flock to the fridge for fresher options. Our success is attributed to the people behind the brand, who share in our family's mission: 'To nourish worldkind with a hug, good vibes and a delicious dose of fresh whole food nutrition. To us, that’s the recipe to make life a little more, well, perfect.'

Who Are We Looking For... 

The Operations Analyst, E-commerce is responsible for successful delivery of our E-commerce business from an Operations perspective. Reporting to the Senior Logistics Manager, this role works externally with E-commerce 3PL and technology partners, and internally with our Operations, E-Commerce Marketing/Consumer Experience, Quality Assurance and Finance teams. This role has oversight and responsibility for the fulfillment/order-to-cash process for all eCommerce lines of business. 

Job Description

Daily Work 

• Monitor Inventory allocation between platforms reflecting latest sales volume/channel, including internal orders through Shopify. 
• Monitor KPIs for trends daily, with high sense of urgency for resolving issues.  
• Escalate 3PL inventory shortage risks to the Inventory Management team for reconciliation 
• Resolve validation errors on Sales orders 
• Executes daily Amazon Vendor and Seller Central reconciliation
• Supports the Celigo bucket process by downloading reports from NetSuite and 3PLs and running comparison formulas on reports to verify inventory needed for adjustment and orders pending fulfillment
• Partners closely with Inventory and Customer Service team on inventory findings to determine if order fulfillment is needed
• Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Operations department

Reporting 

• Maintain a dashboard of KPI metrics (e.g., on time shipments, order pick accuracy and re-shipments) and perform analyses to identify and manage risks and opportunities.
• Distribute KPI results to 3PL and internal team on a monthly cadence 
• Maintain process flow dashboard reporting that supports a streamlined order review process.
• Report on results from promotional sales  
• Maintain master task list open action items, requirements, timeline, owners, and action steps needed to achieve business goals and objectives   
• Analyze large data sets to identify risks and opportunities

Supplier Communication and Continuous Improvement 

• Recommend optimization projects that drive operational efficiencies and/or an enhanced consumer experience, collaborating with functional leads in Operations, E-commerce Marketing/Consumer Experience and Quality Assurance 
• Support communication with 3PL sites and internal stakeholders to review active projects, consumer feedback trends, sales promotions plan, inventory levels/risks, new item, operational changes and KPI feedback on performance to ensure service level are met  
• Improve D2C consumer experience by partnering with functional leads in Operations, E-Commerce Marketing/Consumer Experience and Quality Assurance to refine KPIs, identify trends, and implement corrective actions at 3PLs  

System Set Up 

• Onboard new/maintenance of existing D2C & PurePlay retailers such as Amazon, Walmart.com, Target.com, Kroger.com including EDI or API integrations.
• Facilitate test orders and setup of new E-commerce items, bundles, LTOs, etc. in collaboration with the new product development and packaging configuration teams, leveraging Wrike (workflow management system). 

Qualifications

• 3+ years experience in E-commerce operations using a 3PL network.
• Experience with Shopify, Amazon Vendor/Seller Central, ERP (NetSuite & Celigo preferred)  
• Strong analytical skills with proficiency in Excel (including Advanced Formulas, Pivot Tables, Charts)  
• Strong attention to detail and data accuracy 
• Familiarity w/ Power BI or other data visualization tools preferred.
• High sense of urgency and ability to be entrepreneurial and methodical  
• Experience with troubleshooting EDI/API connections as a business process owner (developer experience not required)
• Experience with Order Fulfillment process (pick/pack, inventory management), Warehousing/transportation 
• Results-oriented and process driven, with high expectations of self and team   
• Collaborative mindset with strength in effectively receiving and communicating feedback 
• Ability to flex work hours depending on business needs (E-commerce tasks are time sensitive)  

Additional Information

Compensation Range: $65-70k (DOE)
Bonus / Benefits / Vacation / 401k Eligible  

Must live in the US and be able to work in the US without sponsorship

Got what it takes to join the Perfect Snacks family? We want to hear from you!

We will only consider candidates who provide a resume and answer the below questions:

1.    Why do you want to join the Perfect Snacks family/brand?
2.    What excites you about this role?
3.    Where are you located?

www.perfectsnacks.com