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Form of workJob Description
Who is Kyros?
Kyros is a venture-backed Minneapolis-based start-up that is revolutionizing the way that recovery services are delivered and managed. Our technology-enabled workforce solution provides instant access to a curated network of peer recovery specialists and recovery resources for individuals suffering from Substance Use Disorder while simultaneously streamlining and automating critical administrative functions to enable service expansion and increased accessibility.
Position Summary:
As the Operations Admin, you will play a vital role as the first point of contact for our growing Clinical Services organization to ensure efficiency, productivity and consistency across people, process and technology for long-term success. This is an ideal opportunity for someone passionate about the intersection of healthcare and technology, who wants to be a part of a mission-driven organization, and who has a tenacity for thriving in a fast paced, evolving environment.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities-Program Operations:
Supervisory Responsibilities:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Note, this is a Minneapolis-based role operating out of the Kyros HQ in downtown Minneapolis. The expectation is a primarily onsite (in-office) presence.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Kyros is a venture-backed Minneapolis-based start-up that is revolutionizing the way that recovery services are delivered and managed. Our technology-enabled workforce solution provides instant access to a curated network of peer recovery specialists and recovery resources for individuals suffering from Substance Use Disorder while simultaneously streamlining and automating critical administrative functions to enable service expansion and increased accessibility.
Position Summary:
As the Operations Admin, you will play a vital role as the first point of contact for our growing Clinical Services organization to ensure efficiency, productivity and consistency across people, process and technology for long-term success. This is an ideal opportunity for someone passionate about the intersection of healthcare and technology, who wants to be a part of a mission-driven organization, and who has a tenacity for thriving in a fast paced, evolving environment.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities-Program Operations:
- Support daily operational activities within Clinical Services, to ensure high satisfaction for our contractors, clients and staff from onboarding/orientation through offboarding, providing efficient operations with a team-oriented culture.
- Support operational strategies, policies, and standard operating procedures (SOPs) through clear written and verbal communications to both internal and external partners.
- Collaborate cross-functionally (e.g., Growth and Recruitment, Product and Engineering Teams and Revenue Cycle Operations) for clinical operations alignment to the ‘bigger picture’ of Kyros; overall company strategy, mission, vision and supporting services.
- Maintain program compliance by following program SOPs and tracking systems; report concerns through appropriate channels.
- Be a steward for necessary process and workflow changes that drive adoption of best practices for high quality programming operations.
- Support workflow tracking within the CRM Tool or platform to optimize operations across all levels of the program funnel.
- Foster cross-collaboration across all Kyros Teams to bolster system and platform operations, aligning with long-term development objectives.
- Respond and manage the program operations as new workflows are created through Confluence/Jira, Kyros Platform and Google Suite for timely program communications and operations.
- Deliver new program support needs, communications, and tracking to the external services team.
- Identify services front line issues and risks with program performance and/or trends and bring them to leadership for review.
- Analyze and deliver on program funnel KPIs, milestones and program utilization management across the portfolio.
- Govern adherence to process, best practices and measure and report on achievement of milestones & critical success factors.
- Develop KPIs on program experience satisfaction and support while in Kyros programming.
- Other duties as assigned by the Director of Operations and Operations Manager.
Supervisory Responsibilities:
- This role does not entail any supervisory responsibilities. The focus is primarily on individual contributions and operational tasks without direct management of other team members.
- Associate’s degree in Business Administration, Marketing, Operations Management, or a related field or equivalent work experience.
- Proven work experience as an Operations Administrator, or similar role, within a clinical organization; preferably in a fast-paced, dynamic environment.
- Strong understanding of operational processes, supply chain management, human resources or business administration.
- Demonstrated ability to develop and implement operational strategies, problem-solve and drive process improvements.
- Exceptional team-player attitude, with a focus on fostering a positive work culture.
- Outstanding communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Proficiency in utilizing relevant software and tools for program operations.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- 2+ years of healthcare experience with a proven track record of program and partnership adoption with various providers and community partners.
- Client Relationship Management (CRM) software – ideally, HubSpot
- Microsoft Office
- Google Suite
- Slack
- Bachelor’s or equivalent advanced degree
- Jira/Confluence/Atlassian experience
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Note, this is a Minneapolis-based role operating out of the Kyros HQ in downtown Minneapolis. The expectation is a primarily onsite (in-office) presence.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.
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