Operational Network Capacity Manager

City Harvest is New York’s first and largest food rescue organization, helping to feed millions of New Yorkers who struggle to put meals on their tables. During our 40 years serving New Yorkers in need, we have rescued more than one billion pounds of fresh, nutritious food and delivered it free of charge to hundreds of food pantries, soup kitchens, community partners, and our own Mobile Markets® across the five boroughs. This year, we will rescue and distribute more than 77 million pounds of nutritious food to our neighbors in need. City Harvest works alongside our community partners to boost community capacity, expand nutrition education, and strengthen local food systems. Since our founding in 1982, City Harvest has always been there to feed our city one day, one meal, one New Yorker at a time.

At City Harvest, we offer more than a job; we offer a mission-driven career. In addition to contributing to our fight against food insecurity in New York, we provide a competitive salary, comprehensive benefits (including medical, dental, and vision coverage), employer contributions towards premiums, employer-provided life insurance, and a 403(b)-retirement savings plan with matching contributions. Our staff enjoys discounted perks (movie tickets, gym memberships, cellular plans, etc.), generous time-off policies, and ample professional development opportunities.

JOB OVERVIEW:

The Network Capacity Manger will contribute to the overall goal of assessing the agency network and analyzing the capacity of neighborhoods to efficiently and sustainably distribute food to those facing food insecurity. The Manager will implement capacity assessments in the agency network and make investments in agencies to help improve their operations. Act as an expert resource for agencies and programs needing best practices to improve capacity and effectiveness, as well as an internal expert on the emergency food network and landscape.

WHAT A TYPICAL DAY MIGHT LOOK LIKE:

• Regularly visit and evaluate emergency food network partners to understand their food distribution capacity and identify opportunities to increase capacity.
• Execute investments in the agency network to support organizations in moving more food and/or executing their operations in a safe and efficient manner.
• Provide information to the Agency Operations team including learnings from capacity assessments to help them better serve the agencies in their portfolios.
• Identify and implement solutions or initiatives through analysis of agency/neighborhood vulnerabilities and service gaps.
• Provide support, oversight, and direction to ensure sustainability and agency retention, while maximizing growth of food distribution opportunities.
• Manage reporting and program data for internal and external audiences.
• Collaborate with Network Capacity team members offering the agency network trainings and other supports to help them run effective organizations.

WHAT YOUR BACKGOUND SHOULD LOOK LIKE:

• Knowledge 1:Solid knowledge of the New York City emergency food network and food insecurity.
• Knowledge 2:Solid understanding of food safety, storage and distribution practices.
• Knowledge 3:In depth knowledge of operations/logistics as it pertains to City Harvest daily goals and strategic plan.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Must be able to work independently and follow through on assignments with minimal direction; act when answers to a problem are not readily apparent.
• Ability to utilize quantitative and qualitative data in decision making process.
• Excellent written and verbal communication skills.
• Ability to deal effectively with a variety of personalities to establish and maintain effective working relationships.
• Comfortable with a dynamic, fast-paced environment of rapid change and evolvement.
• Intermediate to advanced excel skills.
• Bilingual highly preferred.
• 4-5 years of relevant work experience
• Coursework in human services, social work, public administration, or related field preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Ability to travel city-wide on public transportation or drive vehicle.
• Ability to work some evenings and weekends.

WHY WORK AT CITY HARVEST?

There are many fantastic reasons to choose a career with City Harvest. In addition to fighting food insecurity in New York, City Harvest offers the following Benefits and Rewards:

• Competitive market salaries
• Generous time off
• Full benefits (medical, dental, vision) - employer contributions towards premiums
• Pet Insurance
• 403(b) retirement savings plan with employer-matching
• Free Mental Health Services with Better Help
• Commuter Benefits
• Employer-provided life insurance
• Professional development opportunities
• Discounted staff perks (e.g., movie tickets, gym memberships, cellular plans)

At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace. City Harvest is an Equal Opportunity Employer.