Operational Analyst, One Vip

Job Position: Operational Analyst, One VIP
Department: Marketing and Communications
Reports to: VP, Operations Financial Services
FLSA: Non-Exempt
Status: Full-time
Work Location: Silver Spring, MD (Hybrid)
Mandatory Vaccination Requirement
Urban One, Inc. and its divisions (collectively "Urban One" or the "Company") have implemented a mandatory vaccination policy pursuant to which all employees must be fully vaccinated as a condition of employment to safeguard their health and well-being, as well as that of their coworkers, families, and the community at large, from the risks associated with COVID-19. Candidates should be aware that new employees will be required to be vaccinated by their start date, meaning they have received all of the recommended doses for either one dose or two-dose COVID-19 vaccine, and provide proof of vaccination status (e.g. CDC COVID-19 Vaccination Record Card), which will be kept confidential. Urban One is an equal opportunity employer and will provide reasonable accommodation to those who are unable to be vaccinated due to a sincerely held religious belief or a medical disability where it does not pose an undue hardship on the Company to do so as provided under federal, state, and local law.
OVERVIEW:
Radio One is currently looking for a Operational Analyst to join our One VIP team!
ESSENTIAL RESPONSIBILITIES:

• Monitor the analysis of cardholder dispute and chargeback cases, assisting with investigations as necessary
• Ensure disputes and chargeback cases are managed and decisioned in accordance with regulatory and Visa guidelines, e.g., Regulation E
• Optimize dispute and chargeback case processing to mitigate and minimize financial loss to Urban One
• Maintain tracking for dispute and chargeback cases to monitor decision rates and dispute trends
• Resolve fraud cases caused by program controls and review fraud reports for exception activity
• Engage and collaborate with the Fraud, Operations and Compliance team members to identify and mitigate fraudulent activity
• Work with and manage third party service providers as applicable on dispute and chargeback processes
• Compile and evaluate data points to advise on future operations strategy recommendations

• Other operational duties in support of the ONE VIP program

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrable experience with dispute and chargeback processing from dispute intake to dispute decisioning
• Demonstrable experience with fraud mitigation controls and monitoring within a financial services program
• Demonstrable knowledge of Prepaid Card and payment industry practices for program management
• Diverse working knowledge of bank related laws (federal and state) and regulations, PCI, Regulation E, BSA, AML/ATF, CIP, Fraud, Identity theft, network operating rules and settlement
• Experience with dispute processing and fraud mitigation with a financial services program
• Knowledge of the Visa DPS Processing platform is advantageous
• Analytical understanding or experience with data insights a big plus
• Ability to work independently, quickly and thrive in a fast-paced, deadline-driven environment
• Diligent work ethic is a must; flexible weekend/evening schedules
• Comfortable working as a team player in a collaborative environment
• Exceptional communication and relationship management skills
• Customer centric approach to promoting positive customer experiences

EDUCATION and/or EXPERIENCE
2-3 years of relevant experience with debit or prepaid chargebacks and disputes. Bachelor's degree, Business, Finance or Data Analysis is preferred, otherwise must have a combination of applicable education and experience, have strong computer skills with a proficiency in MS word, Excel, PowerPoint, Project and Outlook