Opening Closing Manager

Job Title: Opening/Closing Manager

Department: Grocery

Reports to: Store Manager

Exempt Status: Non-exempt

Safety Sensitive:

JOB FUNCTION: To manage the opening/closing shift to achieve maximum sales and profit, and to ensure quick, efficient customer service, while minimizing labor costs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns
2. Financial and Operational Responsibilities:
3. Night Manager is required to close the store 5 days a week. Changes in schedule must be approved in advance.
4. This position is a backup to the Store Manager. He/she must know all items on the manager's duty list. He/she, along with the Assistant Manager, assumes the manager's role when the manager is out of the store.
5. Complete a store tour at the end of the day. Note the condition of the store and communicate conditions to department heads, stockers, and store manager prior to opening the following day.
6. Provide backup for cashiers as needed.
7. Grocery orders - make out, punch in, and transmit
8. Get authorization from HR, Operations Supervisor, or COO before giving out loans or making payments out of safe. Unauthorized payments may result in your termination.
9. Check all invoices for shortages and proper billing.
10. Check all vendors into the store in front of the registers and under camera.
11. Ensure that all policies and procedures are adhered to.
12. Ensure that all resets and new items are worked into the sales floor.
13. Make sure front and back of the store is kept clean and running in proper order with regard to state codes and regulations.
14. Leave notes for the opening manager concerning events that happened the night before and what may need to be followed up on.
15. Employee Responsibilities: (Coordinate all duties with the Store Manager.)
16. To ensure that store opening and closing accounting procedures are followed.
17. Be fair and consistent with all employees.
18. Teaching - Continually teach team members how to best do their jobs.
19. Update attendance calendars.
20. Employee complaints - Listen to employees; give unhappy workers an opportunity to be heard. Keep accurate records of these situations.
21. Inform Store Manager, HR, or Operation Supervisor immediately of urgent matters: discrimination, harassment, insubordination, suspected drug usage/under the influence, safety concerns, policy violations, accidents/injuries. Urgent matters are not limited to these examples.
22. This position does not have the authority to discipline, hire, or terminate employees.
23. Keep all information, including but not limited to medical, performance, and personal information about employees confidential, unless speaking to the Store Manager, Operations Supervisor, or HR.