Onsite Control Room Operator

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking Control Room Traffic Monitoring Operators for the Colonial Heights area. These positions will be a direct report to the TOC Shift Supervisor and AECOM management Team with direct communications with floor staff. Starting Pay is $18.50hr. This is an ONSITE position only.

The responsibilities of this position include, but are not limited to:

• Utilization of various Intelligent Transportation Systems (ITS) equipment, such as Closed-Circuit Television (CCTV), Changeable Message Signs (CMS), and Highway Advisory Radio (HAR) system.
• Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs.
• Dispatch of maintenance and SSP personnel.
• Multi-agency and public communications via various channels.
• Verification and monitor of unplanned incidents, construction, special events and any other issue impacting traffic flow and/or motorist safety.
• Completion of operational checklists as applicable.
• Review and posting traveler information via CMS and/or media outlets.
• Adherence to training protocols and maintain up-to-date certifications.
• Provide real-time status of on-going Control Room activities.
• Maintain work orders for ITS equipment and log status updates.
• Attend training and staffing meetings as requested.
• Other ad-hoc initiatives as assigned by the Project Management Team.
• Works under direct supervision performing routine and repetitive duties.
• On-the-job training is received in an area of technical specialty.
• Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.
• Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Other duties assigned.

 

Qualifications

MINIMUM REQUIREMENTS:

• High School Diploma or GED equivalent.
• Be a minimum of 18 years of age.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint -based criminal History Records Check ( CHRC)Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
• Must be able to remain in a stationary position for long periods of time. monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment.

 

PREFERRED QUALIFICATIONS:

• Good interpersonal skills.
• Strong, accurate data entry skills.
• Ability to work in a team environment under stressful conditions.
• Must be able to work in a Control Room work environment.
• Ability to perform effectively in a fast paced environment requiring high level of multi-tasking.
• Ability to communicate clearly both in writing and verbally.
• Ability to synthesize information from multiple, diverse and simultaneous inputs.
• Ability to work calmly and accurately under intense pressure.
• Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance. Schedules will vary.
• Basic skill proficiency in the use of Windows based applications including Outlook, Internet Explorer, Word, and Excel.
• Knowledge of two-way communication systems; radio and telecommunications experience.
• Geographic familiarity with regional freeway system and arterial roads.
• Associate’s degree in Civil Engineering, transportation related field or a combination of education and practical experience in a similar field.
• TOMC operator certifications for levels 1 and 2 preferred.
• Knowledge of incident management response techniques and municipality and area traffic management organizations.
• Emergency Operations Center knowledge and/or experience.

Additional Information

• Non-Exempt - The hourly rate for this position is $18.50/hour. Opportunities for overtime hours and pay are also available. 
• This is an ONSITE position only.
• AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D and disability benefits, paid time off, leaves of absence, voluntary benefits, perks, wellness and U.S. and global well-being programs, and employee assistance program.

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About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.