Address
Form of work
SalaryAPPLICATION INSTRUCTIONS
- To apply,
- Please include at least 3 non-family references, with two of them being from previous supervisors.
- Apply through this form: https://docs.google.com/forms/d/e/1FAIpQLSdCTsXqvAKdXxSksNJr-EzDKvoGh18NXAYx2WnkqjGDMEXWhA/viewform
- After filling out an application, send a brief cover letter to telling us about your favorite vegetable.
Job Duties Include Physical Inventory & On-Farm Logistics
- Order, receive, store and organize produce packaging and office supplies as needed
- Physical inventory of value added, freezer and apparel with google sheet updated
- Collect the mail and packages and make sure they get to intended recipient, take outgoing mail
Maintain Web-Based Store Front using Local Food Marketplace
- Maintain uniform product descriptions, photos, units, and pricing on Online Store
- Add or update new items as needed to the Online Store
- Keep Online Storefront visually appealing
- Update product photos and descriptions as needed to maintain accuracy and customer appeal
- Update product order and inventory including for partner growers, value added and frozen
- Sort and advertise specials
- Update settings for accurate, user-friendly information for customers
- Coordinate online fundraising for community non-profits through the Online Store
- Update LFM homepage and frogsongorganics.com website as needed, social media content creation, or other projects on the farm if time and budgets allow
Delivery Logistics
- Create routes using Routific and manage logistics for delivery routes and drivers
- Onboard and train new delivery drivers on Routific system and our standards
- Respond to any delivery issues real-time for customers
- Create plans and responses in case of hurricanes, holidays or other disruptions
- Evaluate route costs and revenue on a monthly basis, follow up with drivers on any issues or opportunities to improve customer service.
Market Logistics
- Prepare paper load lists, price stickers, cash boxes, square registers and office supplies for four weekly farmers markets and on-farm events
Customer Service
- Answer the phone and help with customer inquiries such as account set up, update credit card, place a hold on delivery and general info.
- Update invoices for order shorts
- Filing of completed delivery tickets in electronic and paper system
- Filing of completed Partner Grower invoices (received items) in electronic and paper system. Work directly with the Production Manager, CSA Coordinator, Office Coordinator, and delivery staff to ensure accurate invoicing, order fulfillment, delivery, billing and payment processing for all orders
- Go through new customers weekly to ensure they are set up with the correct pricing level, sub period and delivery location
- Create chef orders and invoice through LFM for any orders placed via text or email
- Assist with Customer Service tasks and CSA Program when needed
- Help farm-gate customers load orders and put orders out at the gate if needed
- Participate in on-farm special events two to four times per year, may include evenings or weekends
REQUIREMENTS:
● At least two years of customer service experience.
● Experience in the produce industry is a plus, and/or a love of vegetables and local food.
● Friendly, professional phone and in-person communication.
● Ability to quickly learn new software (Local Food Marketplace, Mailchimp)
● Proficient at Google sheets and Excel spreadsheets including formulas, pivot table
● Able to touch type 40 wpm
● Proficient at website content management, e-commerce, Square POS
● Job offers are contingent upon satisfactory completion of a background check.
● Valid driver’s license and authorization to work in the U.S.
● Ability to be present at work consistently, on time, to start each day.
● Exceptional attention to detail and follow-through
● Self-motivated, ability to work both with and without direct supervision
● Ability to work well as part of a team, communicate effectively and professionally with all staff and customers: in person, on the phone, and in writing
● Ability to walk uneven ground, lift up to 50 lbs and work in walk-in cooler and freezers for inventory, able to go up and down stairs, work with team in packing shed in all types of weather
● Ability to represent the business in a professional and positive manner
● Interest in making a positive impact in your community and to learn about regenerative and organic food systems
● Willing to learn new computer systems and skills
● Willingness to work in a non-traditional, rustic office environment and use portapotties. Every day is casual Friday!
● Team player, can-do attitude, and able to handle changes and solve problems with grace
● Adaptable, flexible and positive outlook on life, pleasant to work with
● Healthy lifestyle, no substance abuse, non-smoker (no tobacco use allowed on site)
Benefits in effect upon hiring include:
● Family style lunch provided at least once a week
● Access to free farm food, $50 store credit per pay cycle (every 2 weeks), staff discount on purchases
Benefits in effect upon three months of employment and satisfactory review:
● 40 hours per year paid sick leave to care for yourself or a family member/loved one
● Paid Vacation, starting at two days per year and accruing more time with additional years of service
● Life insurance policy at no cost to employee
● Monthly health care stipend
● Additional unpaid vacation is available, in coordination with other staff.
About Our Farm
Our farm produces healthy food for individuals at farmers markets, grocery stores, and the best restaurants throughout Northern and Central Florida. This position helps the farm by maintaining our Online Store, utilizing Local Food Marketplace software to support the farm’s sales, completing fulfillment, logistics, and billing activities for individuals, CSA Members, and commercial customers.
This position utilizes skills in sales, customer service, inventory management, and website maintenance to ensure our crops get to the tables where they are needed.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Food provided
- Life insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Hawthorne, FL 32640: Relocate before starting work (Required)
Work Location: In person
