Online Sales Counselor

About Century Communities

As a top 10 U.S. homebuilder and industry leader in Online Sales, we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriving and rewarding career.

Benefits We Offer

Team members enjoy an excellent benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off, and sick leave, plus home and mortgage discounts. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).

We Hire The Best

Century Complete believes everyone should be able to achieve the dream of homeownership. That’s why we offer more home for less money through our industry-leading online “Buy Now” process, providing cost-saving efficiencies that help first-time homebuyers break the rent cycle, while maintaining the same quality craftsmanship and attention to detail that buyers expect from a Century Communities company. As we lead the way in bringing this groundbreaking process to new markets, we’re proud to make homeownership accessible to even more aspiring homebuyers across the country.

We understand that our mission of building, financing, and insuring more home for less money is only possible with the best talent in the industry. If that’s you—if you’re a self-starter, changemaker, and thoughtful collaborator ready to take their career to the next level—then apply today!

What You'll Do:

The Online Sales Counselors support sales and marketing initiatives by responding, qualifying, and managing eLeads, internet traffic, email, text, and phone information requests.

Essential Functions and Responsibilities:

• Support Online Sales activities for Century Complete.
• Provide same day, immediate email/phone response to all leads from the Century Complete and Century Communities websites, 3rd party sources, signage, and other marketing.
• Respond quickly to “Live Chat” inquiries and answer questions with heavy responsibility to guide the customer through the “Buy Now” process.
• Qualify leads and follow up multiple times with online prospects until contract is completed on-line
• Maintain a database of leads through Lasso CRM
• Maintain a toll-free number and voicemail for leads
• Assist prospect in selecting the best Century Complete location for prospective homebuyers
• Communicate with Divisions/Regions regarding ongoing email campaigns, promotions and online new community launches on website
• Provide reporting of internet lead activity and sales conversion daily, weekly, and monthly
• Provide consistent follow-up with all leads received at the 3, 7, 14, 21- and 28-day milestone via Lasso CRM drip campaigns
• Act as a customer service “concierge” for the customer once they have signed the contract. Provide construction updates, lender and title company updates proactively up to closing.
• Focus on decreasing cancellation rate by proactively interacting with customers.
• Enhance customer experience and customer satisfaction by consistently communicating with the customer and keeping them engaged in the process.

What You'll Have:

• High School diploma or equivalent required, Bachelor's Degree preferred, in marketing or related business field
• Michigan Real estate license required
• Enjoys sales and marketing activities. High energy, positive, can-do attitude
• Advanced internet, email, and sales contact database experience
• Proficient at overcoming various sales objectives and concerns
• Strong computer skills including Microsoft Office, Excel, Outlook, and database management
• Typing 45 WPM+
• Bi-lingual is a plus, but not required
• Detail oriented, outstanding follow-up skills, customer focused
• Excellent email writing and telephone communication skills
• Solid organizational, planning, and managing skills
• Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision
• Prioritize time well, juggle several projects at once and experience working under deadlines

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