Online Fulfilment Specialist (Order Picker, Order Processor)

About The Company

Yummy Beauty Brands is a leading eCommerce retailer of luxury hair and beauty accessories. Trendsetting products such as our Yummy Hair Extensions and KOSA Professionals Styling Tools have allowed us to continue to disrupt the hair and beauty industry since 2013.

With over 10+ years of experience in the raw hair industry, our quality and texture are superior and incomparable. Recognized by leading press sources such as Allure, Elle, and Essence magazines, Yummy Beauty Brands is considered a forerunner in the hair and beauty industry, receiving praise for its powerful branding, superior customer service, and finest quality hair and heat tools available in today’s market.

Position Summary

An Online Fulfillment Specialist is a detail-orientated team member who is responsible for ensuring that orders placed from our online store are picked, packed, and shipped to their destination. Fulfillment Specialists provide support with inbound and outbound product replenishment, inventory accuracy, and presentation.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Comfortability working in a smaller scale team with a boutique-style environment
• Ability to work overtime and weekend shifts during blackout season (November - January)
• Accurately pick, prepare, pack, sort, and ship customer orders within SLA (Service Level Agreement)
• Perform and maintain daily/weekly product and supplies inventory count as needed
• Wash hair extensions and product supplies needed to fulfill customer orders
• Responsible for receiving incoming inventory and stocking them on the appropriate shelves
• Process inventory returns and restocks
• Collaborate with the customer experience department to ensure that customer shipment issues are resolved in a timely manner
• Monitor and communicate with Management when supplies have reached restock levels
• Model excellent service by preparing all customer orders within the required protocols set by Management
• Perform end of day cleaning procedures and always maintain a clean work area
• Meet department monthly KPIs (Key Performance Indicators) and adhere to department policies, guidelines, and service level agreements (SLAs)
• Follow all safety guidelines, operating procedures, product freshness, and qualities of standards
• Always demonstrate a culture of ethical conduct, safety, and compliance
• All other duties assigned based on business needs

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent experience required
• 1-2+ years of prior experience in online order fulfillment and warehousing required
• Basic math skills (subtraction, addition, multiplication, division) required
• Bilingual in Spanish highly preferred
• Experience with Shopify and ShipStation highly preferred
• Ability to lift up to 25 lbs. and stand for extended periods of time
• Retail experience is highly preferred
• Beauty or fashion industry experience is highly preferred
• Experience with eCommerce Backoffice systems
• Detailed oriented
• Strong written and verbal communication with team members and management
• Ability to work independently as well as in a team environment

Why Work Here?

At Yummy Beauty Brands, we empower our employees to be purpose-driven, empathetic, creative, and growth-oriented. Leveraging the expertise of our team members allows us to be the best version of ourselves and emphasize our commitment to delivering superior customer experience and quality products across all verticals.

DIVERSITY:

As a company, we place a high priority on recruiting, hiring, and retaining diverse talent to further enhance our ability to innovate and better serve our employees, customers, and communities.

GIVING BACK:

In order to be a company that our employees and customers can be proud of, we strive to give back to our communities and take care of the environment through sustainability and volunteer initiatives.

Each year, we support local nonprofits in the communities where we do business as well as nonprofits and charities on the national level. In 2022, our give-back initiatives have included donating upwards of $50,000 to emerging women-owned and minority businesses across the United States, spearheading sustainability initiatives to minimize the impact our business has on the environment, and participating in volunteer opportunities within our local community.

BENEFITS:

You can be confident that your mental and physical well-being is among our highest priorities as an employee of Yummy Beauty Brands. We offer the following benefits to our employees and their families:

• Health Insurance - (Medical) that includes access to mental health services and assistance
• Paid Time Off
• Bereavement Leave
• Leave of Absence
• Paid Maternity Leave
• Employee Hair and Product Benefits
• A Paid Day Off on Your Birthday

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Yummy Hair Extensions is committed to a diverse and inclusive workplace. Yummy Hair Extensions LLC is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• Are you willing to take a drug test in accordance with local laws/regulations?
• Are you able to work extended shifts and weekends occasionally?

Experience:

• Order fulfillment: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person