One Stop Counselor - UMN Morris

The University of Minnesota Morris One Stop Student Services is seeking applications for the position of One Stop Counselor 3. This is a 100% time, 12 month, annually renewable position reporting to the Director of One Stop Student Services.
This position requires exceptional customer service abilities, excellent communication skills, competent grasp of technology, a strong work ethic, and attention to detail. This job requires a sensitivity, knowledge, and understanding to work effectively with people from diverse academic, socioeconomic, gender, cultural, and ethnic backgrounds.
This role provides counsel to students, families, staff, and faculty on complex issues in the areas of financial aid, billing and payment, registration, student records, student employment, and veteran services. One Stop staff work to support campus recruitment, retention, and graduation initiatives. One Stop Counselors collaborate regularly with campus and University of Minnesota system partners.
Program Management - 70%

• Counsel, investigate, and resolve student cases in the areas of financial aid, billing and payment, registration, records, student employment, and veteran services.
• Explain federal, state, and University policies and procedures and suggest changes to improve processes
• Participate in One Stop program development and serve as the lead on assigned projects.
• Participate in developing new programs, events, and activities.
• Foster and develop relationships with campus partners and serve as a resource to faculty and staff regarding One Stop issues and initiatives.
• Conduct one-on-one financial literacy and wellness meetings for students and parents/guests.

Program support - 20%

• Provide counsel to One Stop professional and student staff and bring forward student issues and concerns.
• Provide consultation and training to other campus departments and outside communities.
• Serve as a resource on One Stop initiatives

Committees and other duties as assigned - 10%

• Serve on committees and participate in professional organizations, as required.
• Attend all mandatory training/conferences required for position.
• Complete other duties as assigned.

Qualifications
REQUIRED QUALIFICATIONS
Bachelor's degree and four or more years of related experience. Sensitivity, knowledge, and understanding to work effectively with people from diverse academic, socioeconomic, gender, cultural, and ethnic backgrounds. Must have a valid Minnesota driver's license. To create and maintain a safe learning and working environment a successful background check is required.
PREFERRED QUALIFICATIONS
One or more years of direct experience in higher education or customer service. Experience with Customer Relationship Management software, Microsoft Office, and Google Workspace.
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota Morris (UMN Morris)
The University of Minnesota Morris (UMN Morris) makes its home on a 121-year-old campus on the western edge of the state and is one of the top public liberal arts colleges in the nation. The small, close-knit campus emphasizes faculty/student collaboration in research, study abroad, and community engaged learning. Deeply rooted in the tall grass prairies of Minnesota, the campus also has advanced sustainable, environmentally friendly initiatives that have grown to levels of national leadership and touch nearly all aspects of campus life.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).