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SalaryABOUT ALIGN
Align Technologies is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations.
Align Technologies delivers operational tools to scale and grow the construction business. With powerful solutions that are configurable to meet the unique needs of our customers, Align Technologies powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results.
We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.
JOB DESCRIPTION
We are looking for a talented Onboarding Specialist to manage the entire onboarding experience for new companies with up to 50 users who may or may not have also purchased an integration.
RESPONSIBILITIES:
- Serve as the main point of contact for multiple, concurrent new customers during the onboarding process, exemplifying our Customer Obsessed value
- Facilitate implementation of busybusy for new customers including participating in the implementation of any required integration
- Deliver best-in-class training tailored to admins, supervisors, and employees about role-specific functionality.
- Provide front-line contact for users during the onboarding process with support and technical issues, convey solutions to them using clear and empathetic communication in a timely and accurate way.
- Develop trusted customer relationships through professional, reliable and authentic interactions.
- Ensure that the software is rolled out as quickly as possible within the customer's comfort level and expectations.
- Identify when an issue is either time-sensitive or of high priority for a customer and address it accordingly.
- Understand the goals and objectives of new users to correlate them to features, leading them to success within the product.
- Document the process clearly so future customer experience will continue to feel familiar and supportive.
- Participate in the creation and update of new onboarding assets and technical documentation.
- Collaborate internally and cross-functionally with other teams to positively impact both the customer and employee experience.
- Other duties as assigned
QUALIFICATIONS:
- Bachelor’s degree preferred, high school diploma or equivalency required.
- 1-3 years of experience in customer service or client-facing roles.
- Experience in conducting any type of training, virtual training a plus.
- Project management experience and the ability to manage 10+ small to medium sized projects at any given time preferred.
- Excellent communication and conflict resolution skills, both written and verbal.
- Ability to convey solutions with clarity and empathy. Technical skills to solve problems and implement change.
- Experience in identifying time-sensitive or high-priority issues for clients and addressing them accordingly.
- Strong documentation skills to clearly document processes, ensuring a familiar and supportive customer experience for future reference.
- Strong proficiency in business suite software (like GoogleSuite or Microsoft Suite).
- Experience with Salesforce is beneficial but not required.
This is a full-time remote position located in the United States.
BENEFITS & COMPENSATION
- The base salary range for this full-time position is $50,000 - $57,000. Our salary ranges are determined by role, level, and location.
- The Align Technologies benefit program includes health, dental and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.
Website: https://aligntech.co/about-us/careers
