Onboarding Coach

JOB DESCRIPTION: ONBOARDING COACH

Do you love working with people? Do you enjoy helping people feel confident and excited about starting their new journey to a healthier version of themselves?

About Us: Andrew Hanoun started the company in 2018 out of Ontario, Canada. The company is now based in IL, but all contractors and employees work remotely. We help women over 45 release weight and get healthy with an online coaching Methodology and proven protocol using whole foods and a multi-faceted approach, including nutrition, mindset, sleep, stress, movement, and more…

Our Mission

To educate and empower women over 45 to regain control over their health and life.

Our Values

- Pig in the Mud Fun: Bring Enthusiasm and energy to your days; being playful and present finding joy in the work you’re doing

- Never Ending Improvement: “A-Player” standards for oneself and constantly looking for growth

- Give a Hoot: Treat clients like your grandma and team like family

Role

We are seeking a dedicated Onboarding Coach to guide our clients through the initial stages of their transformative journey. In this role, you will play a pivotal role in facilitating a seamless onboarding process, ensuring that clients feel supported, motivated, and empowered from day one.

Key responsibilities include:

● Guiding clients through the completion of their intake form

● Facilitating any necessary payment transactions to ensure a smooth onboarding experience.

● Providing comprehensive training on our program platforms, equipping clients with the knowledge and tools they need to succeed.

● Building rapport and instilling confidence in clients by facilitating next-step “homework” and coaching calls

● Addressing client escalations promptly and effectively, ensuring that any concerns or issues are resolved with the utmost care and professionalism.

● Moderating and engaging with our Facebook Ads to foster community engagement and attract new buyers, thereby enhancing the overall client experience.

● Other tasks as needed to support the business and client needs

Core Competencies

The primary duties will include working with clients in multiple aspects to introduce them to Andrew’s methodology, ensuring they are confident in their investment and journey. The Onboarding coach is dedicated to educating, empowering, and inspiring clients as they begin their health and wellness journey.

Skills

- Ability to relate to an older female audience who struggles with their existing weight

- Fantastic communication skills

- Ability to build rapport and work with diverse clientele

- Ability to inspire, encourage, and support the development of others

- Adaptability: willingness to accept and embrace changing processes, grey areas, and new ideas with ease and enthusiasm

- Detail-oriented, active listener with the ability to help clients

- "Always learning" attitude, driven by the desire to continuously gain knowledge and improve skills

- Proficient with Google Docs or Microsoft Word

- Excellent organizational and time management skills, with the ability to manage multiple priorities effectively.

- Experience in customer service, coaching, or a customer-driven sales-related field is preferred but not required.

- Familiarity with Facebook Ads and social media engagement strategies is a plus.

Qualifications and Experience

- Two (2) years of experience in customer service and development

- Preferably in a field related to behavior change, weight loss, nutrition, or motivational interviewing.

- Sales onboarding experience

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: 10 – 20 per week

Experience level:

• 2 years

Schedule:

• Evening shift
• Weekends as needed

Work Location: Remote