On Site Services Specialist

Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

Reporting directly to the Services Leader, the On Site Services Specialist is a key member of the Service team, providing Application Engineering support both internally and externally and conducting Field Service activities at Protection & Control integrators and end customer facilities.

On Site Services Specialist will be responsible for:

• Perform Commissioning activities for Protection & Control and Substation Automation Systems.

• Training to customers.

• Consulting services on P&C Engineering (Calculation of Settings, Protection Relay, Control Units and Gateway Configuration, Coordination Studies, Short Circuit analysis)

• EHS Leadership, conduct field work in compliance with applicable regulations and encourage accurate employee safety practices.

• Act as a primary technical resource for on-site work and lead resolving engineering and product issues. Providing technicaldirectiontoskilled labour while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image for the customer and company.

• Provideinstallationand service directionon-site and remotely.

• Liaise effectively with customers in job planning, execution, follow-up and sales support, and internally with engineering departments, manufacturing, and Sales team.

• Provide bothexternalandinternaltimely,accurate,professionalreports.

• Provide,audit,andimplementqualitycontrolrequirementsforon-siteactivities.

• Communicate schedule details, project milestones, manpower requirements, quality issues, and tools/equipment requirements to the appropriate individuals.

• Leverage applicableLean/6-Sigmaprojects.

• Work closely with the Grid Automation Centre of Excellence in Bilbao, Spain.

• Support the Sales and Commercial teams.

Required Qualifications

• Electronics/Electrical Engineering degree or equivalent.

• Experience in Energy/Utility Project environments.

• Proficiency level in Spanish and English. Other languages valued (German, French, Italian and/or Russian).

• Willingness and ability to travel globally (Around 150 days/year).

• Excellent interpersonal and communication skills with a strong customer focus and ability to cooperate with the different departments.

• A rigorous team working approach, good communication and interpersonal skills with a high level of self-motivation, flexibility and self-learning aptitude.

• Experience with electrical Protection relays and Control systems (LV, MV & HV).

Desired Characteristics

• Strong technical skills on GE Protection Relays, Communication Protocols, SCADA.
• Background in Electrical Control Systems and SCADA/DCS systems.
• GE GA P&C and SAS products.
• Must be a motivator, self-starter and dedicated team player.
• Ability to organize, prioritize and achieve milestones and deliverables.
• Open to working extended hours if the situation requires.
• Sound judgment, level headed under pressure, with an ability to think on feet.
• Self-starter with a sense of urgency and an ability to work to tight deadlines.
• Excellent verbal and written communication skills.
• High interpersonal skills.

Additional InformationEmployment Type: ["OTHER"]