On-Site Mechanical Technician Support/Representative

Job Overview:

As an On-Site Mechanical Technician Representative, you will represent from a technical perspective to designated customers. You will be the primary point of contact for any issues and responsible for troubleshooting, maintenance, and providing hands-on guidance to optimize the performance of our products. You will work with various departments to ensure technical/quality issues are addressed and response deadlines are met on verbal or written requests.

Key Responsibilities:

• On-Site Support: Review all DMRs onsite at customer’s facility daily, or as required. This includes meeting with the DMR focal to determine DMR disposition.
• Troubleshooting: Diagnose and resolve issues promptly, collaborating with the client's team to implement effective solutions.
• Training: Conduct training sessions for client personnel on the proper use, maintenance, and troubleshooting of our products.
• Relationship Building: Foster strong relationships with clients, understanding their unique needs and providing tailored technical solutions.
• Documentation: Maintain accurate records of on-site visits, technical issues, and solutions implemented. Effectively communicate issues with internal personnel.
• Continuous Improvement: Proactively identify opportunities for product improvement based on client feedback and on-site observations.

Requirements:

• At least five (5) to eight (8) years of machining, electronics sheet-metal, semiconductor and/or mechanical assembly experience
• Excellent verbal and written communication skills.
• Must be able to interface with personnel of different levels, in a professional manner and in busy environments.
• Requires knowledge of pricing, materials and services used in parts fabrication and assembly.
• Must maintain a valid driver’s license, pass a stringent background check and be a person of high moral character.
• Requires reasoning, writing, reading, communication and computer skills normally acquired through college education and/or practical business experience.
• Must have machining and assembly background in manufacturing.
• Semiconductor / Cleanroom experience is a plus.
• Must be available to be On-Call on Saturdays as needed.

Hours: 7:00am - 4:00pm.

Monday - Friday schedule. On-Call on Saturdays as needed

Benefits:

• Health, dental, and vision insurance. (Paid Health and Vision insurance for employee only)
• 401(k) retirement plan with company match.
• Paid Time Off

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Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.