On-Call Shelter Peer Advocate *Overnight Shift Only*

POSITION DESCRIPTION:

Under the supervision of the Program Manager, Substitute Peer Advocates will provide crisis intervention and peer counseling to motivate participants to engage in services, reduce harm, and improve their physical, emotional, and economic health. Substitute Peer Advocates will conduct outreach in the community; staff the program areas, especially focusing on reaching out to individuals who may be withdrawn or have a difficult time engaging with services; and provide brief initial assessments to identify high-risk participants who need immediate attention. Substitute Peer Advocates will have a working knowledge of resources in San Francisco and will link participants to appropriate programs, providing advocacy, as needed. Shelter staff will be responsible for coordinating and tracking residents’ status through the citywide CHANGES system and will follow all procedures required by this system. There will be a high level of expectation placed on successful participant engagement; prompt, effective service delivery; and follow-through.

QUALIFICATIONS:

• Entry-level position.
• Bilingual Spanish/English preferred.
• Previous personal and/or lived experience with poverty, homelessness, mental illness, and/or substance use issues.
• Ability to be contacted by telephone and to report for shifts the same day.
• Demonstrated ability to actively engage people experiencing homelessness, active drug use, mental illness, and other barriers to stability and health utilizing harm reduction and self-help principles. Ability to work compassionately with those who may have difficulty engaging with more traditional services.
• Ability to effectively resolve conflicts among community members and to de-escalate tense situations.
• Ability to work professionally and ethically in a team setting, and able to maintain a high degree of confidentiality.
• Demonstrate aptitude for documentation, time management, and organizational skills.
• Excellent interpersonal communication and active listening skills
• Willingness to attend staff meetings and trainings that are not during regular shift hours.
• Commitment to personal & professional development.

Job Type: Part-time

Pay: $18.93 per hour

Expected hours: 20 – 30 per week

Benefits:

• 403(b)
• 403(b) matching
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Parental leave
• Retirement plan

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday
• On call
• Overnight shift
• Overtime

People with a criminal record are encouraged to apply

Application Question(s):

• What is your experience working with participants facing challenges related to poverty, homelessness, mental health and substance use?

Ability to Relocate:

• San Francisco, CA 94102: Relocate before starting work (Required)

Work Location: In person