Olukai Human Resources Retail Specialist

The Human Resources Retail Specialist will work with our retail leadership team and retail employees to provide and facilitate HR strategies and services. In this role you will serve as the primary HR contact to all retail teams for all HR programs, and regularly provide HR status updates to the HR Management team. The HRRS (Human Resources Retail Specialist) will interact with all levels of the organization including managers, employees, and HR colleagues to prioritize timely and effective delivery of HR services in supporting retail business initiatives. The role requires operational, project management and people skills to ensure HR remains an active contributor to the success and goals of the retail stores. 

Building and maintaining relationships is critical to the success of this role. Effective communication will be leveraged to communicate company policies programs, and systems as well as to motivate others while simultaneously responding and hearing the needs and concerns of your partners. The person in this position must effectively balance the needs of the organization, management, employees, and customers while working within established guidelines and using good judgment when precedent does not exist. A faster-than-average pace will be the norm for this position. A sense of urgency, tenacity, efficiency, and problem resolution are key to this role. 

We are a dynamic and fast paced organization looking for a colleague who is excited about trying new things, thinking outside the box, and offering a creative yet efficient approach to people programs. This will require you to think big, use data to guide your work, and be comfortable challenging convention. You are resourceful, creative, and driven.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Act as first point of contact for inquiries into HR from our retail stores, responding with a high level of customer service, professionalism, and promptness.
• Process day-to-day transactions, accurately input data into HR systems and databases, and ensure proper transmission of confidential data to employees and relevant stakeholders.
• Assist retail managers with all retail recruiting needs. Including but not limited to, hiring requests, job postings, interviews, paperwork etc
• Conduct background checks, onboarding, and new hire orientation for all retail staff. Ensure all new hire paperwork is finalized and internal systems are updated.
• Partner with retail manager, HR partners and payroll to coordinate paperwork, timeline for all exit meetings and interviews; insure for a smooth transitions for employees and managers.
• Perform transactional entries, data tracking, and document maintenance in various systems and ensure accuracy in the company’s HR systems.
• Assist with retail employee performance review process, work closely with managers to ensure completion of 90 day, mid year and end of year employee reviews and completed paperwork.
• Track and monitor metrics related to turnover, performance management, document acknowledgment and produce other ad hoc reports, as required.
• Provide excellent customer service support and proactive communication to internal and external stakeholders.
• Adhere to policies, Standard Operating Procedures, and legal requirements. Assist with updates to policies, SOPs and handbooks as necessary.
• Collaborate with and provide back-up to HR team members and perform other tasks as assigned.
• Provide HR administrative support for Worker’s Compensation cases, and Safety Administration by documenting, tracking, and generating documentation as needed.
• Maintain and process retail payroll documents including timecard review, payroll updates and resolve employee or manager questions.
• Perform other job responsibilities as assigned by management.

QUALIFICATIONS:

• Bachelor's degree or equivalent combination of education and experience preferred
• 2 years of Human Resources administrative experience
• Strong written and verbal communication skills, including ability to deliver presentations before others
• Knowledge of Labor Relations fundamentals preferred
• Analytical - problem solver that seeks best solution(s)
• Team Player - works well with others and is capable of collaborating across business units
• Ethical with high compliance to institutional policies and standards
• Strong sense of urgency and customer service
• Exceptional organization skills and attention to detail
• Ability to multi-task multiple projects and priorities, work under pressure in a fast-paced environment and meet varied deadlines
• Strong computer skills, proficient in Windows-based applications; HR systems experience preferred

PHYSICAL REQUIREMENTS:

• Requires walking and sitting to a significant degree
• Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently
• While performing the duties of this job, the employee is regularly required to talk and hear, to communicate to employees
• Able to work extended hours as necessary
• Able to work with standard office/computer Equipment
• Capable of working in an open office environment and/or remotely

Benefits and Perks:

• The salary range for this position is $60,000 to $75,000 plus opportunity for annual bonus, hourly rate is based on the experience that you bring to the position
• Complimentary (and amazing) chef prepared breakfast and lunch provided Monday - Thursday. Includes vegetarian options
• Generous product gift program and all brand discounts
• Growth opportunities within the Archipelago family of brands OluKai Kaenon Melin and Roark
• Company bonus program
• 5 year and 10 year Anniversary gifts to Hawaii and other desirable destinations
• In-office gym and yoga classes
• Medical, Dental, Vision insurance in accordance with plan guidelines
• Company paid life insurance
• 401k with employer match in accordance with plan guidelines
• 15 Days of PTO plus one additional day of PTO every year on your anniversary and 3 Floating Holidays per year
• Paid beach and giveback days, bi annual team building events and other in person celebrations
• Work with talented and great people who share a love of the ocean lifestyle
• Dog friendly office