Office Support Assistant, Senior

Posting expires 2.3.24

Performs general administrative and clerical duties in support of the department director or coordinator within an assigned department. Duties include, but are not limited to: preparing, reviewing, disseminating and/or filing routine correspondence, documents and reports; assisting the public, public officials, departmental and other City personnel with various requests; answering the telephone; and greeting visitors. Supervision Received Works under minimal supervision; can set own work sequence and pace within process/department limitations.

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Performs receptionist, general administrative and clerical duties.

• Opens, sort and distributes incoming mail; prepares and deposits outgoing mail.
• Staffs the office at all times unless otherwise directed; substitutes for co-workers in temporary absence of same. Maintains office supplies, inventory, and orders items for restocking.
• Handles routine requests for information, records and other resources directly, relieving supervisor of administrative details; provides clerical support for the division.
• Receives, reviews, routes and/or processes various forms, requests and reports, files, records and documents from the public and/or other departments.
• Researches and locates records using computer system or manually; resolves problems in searching and recovering lost, missing and/or any other particular report or file. Attends meetings, seminars and training sessions as required to remain knowledgeable of departmental operations, to promote improved job performance and to stay current with changing state/municipal policies, codes and laws.

Decision Making

• Uses independent judgment in routine situations.

Leadership Provided

• Provides guidance and training as required to lower level, interns, temporary employees, etc.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of administrative procedures and methods as required in the performance of duties. Skill in communicating with supervisors, staff members and the general public. Ability to compile, organize, prepare and maintain an assortment of records and reports.