Office Supervisor - Hinesville, Ga

Main function

This individual is responsible for overseeing the day-to-day operational functions for the satellite medical practices, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial oversight, office and, insurance administration, and personnel management duties.

Duties and responsibilities

1. Philosophy

1. Supports the facility’s ideology, mission, goals, and objectives
2. Integrates ethical provisions in all areas of practice
3. Conducts self as a positive role model and team member
4. Recognizes patients’ rights and responsibilities and supports them in performance of job duties

2. Communication

1. Communicates effectively and professionally with patients, visitors, physicians, and coworkers
2. Interacts with others in a positive, respectful, and considerate manner

3. Financial practices

1. Uses facility resources appropriately and avoids wasteful practices
2. Analyzes work area and makes recommendations for potential cost-effective improvements

4. Compliance program

1. Follows State, Federal and accrediting-body regulations
2. Complies with established policies and procedures

5. Performance-improvement program

1. Participates in performance-improvement activities

6. Safety/Risk-management program

1. Adheres to safety policies and procedures in performing job duties and responsibilities
2. Complies with adverse incident reporting system
3. Reports observed or suspected safety violations, hazards, and policy/procedure noncompliance to Supervisor or Practice Manager

1. Professional competence

a) Participates in facility committees, meetings, and activities

1. Participates in continuing education and other learning experiences
2. Shares knowledge gained in continuing education with staff
3. Seeks new learning experiences by accepting challenging opportunities and responsibilities
4. Welcomes suggestions and recommendations
5. Adheres to proper dress code

8. Duties

1. Posts charges, payments, and adjustments.
2. Processes patient/insurance collections
3. Prepares daily deposits, including the change envelope, credit card transaction receipts, and petty cash reconciliation
4. Manages postage meter, mail sorting, and post office activities
5. Answers questions in a clear and polite manner; reviews clinical charts/computer files as necessary to answer questions
6. Assist administration maintain an effective system for employee personnel files and records ensuring legal documentation
7. Creates and/or maintains employee orientation protocols
8. Provides leadership, guidance, training, and expertise to staff members
9. Establishes a high performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice
10. Collect patient payments and post charges
11. Performs other duties as directed

Responsibility for assets

Responsible for the accurate accumulation of patient information and scheduling the patient accordingly

Qualifications

1. Cooperative work attitude toward co-employees, management, patients, visitors, and physicians

2. Ability to promote favorable facility image with physicians, patients, insurance companies, and general public

3. Ability to make decisions and solve problems

Education requirements

Required

1. High school diploma or GED certificate

2. Five years medical practice experience

3. Strong financial background with previous bookkeeping experience

4. Language skills adequate for written, interpersonal and telephone communication in American English

Job Quality requirements

1. Accuracy

2. Attention to detail

3. Timeliness

4. Organization

5. Little supervision needed to accomplish task

Dependability requirements

1. Attendance

2. Punctuality

3. Ability to follow instructions

4. Ability to meet deadlines

Physical/mental requirements

1. Ability to sit for long periods

2. Visual and auditory acuity for frequent use of computer, telephone, and occasional use of other office equipment Working conditions (environmental)

1. Well lit and ventilated, with non-hazardous and hazardous equipment

2. Category II: may encounter chemical hazards

3. Must be able to travel o satellite offices

Reports to the Practice Manager

Contacts

1. Patients

2. Patients’ family/significant others

3. Physicians and physician office personnel

4. Insurance company personnel

5. Facility personnel

6. Administration