Office Specialist

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
Role overview
The Office Specialist, reporting to Sr. Manager, Facilities, is responsible for providing an exceptional onsite employee experience managing the day-to-day work that keeps the office running smoothly and efficiently. In this role, you will embody our values: making Accolade fun, inviting, and the best place to work. You'll be known as the go-to resource for employees, visitors and vendors, and be a reliable member of the national facilities team. In this position, you will also handle administrative duties & requests, directly supporting members of Accolade's leadership team.
A day in the life...

• Builds and upholds strong rapport with employees, managers and customers, creating an inviting office environment and, when needed, partnering with onsite resource when necessary to resolve problem situations in a professional and timely manner.
• Provides relevant office and building announcements to all employees, including senior leaders and addresses facility related questions and requests in a timely fashion.
• Assists with onboarding of new employees, including leading tours to educate new employees on facilities best practices that help maintain building standards and cleanliness.
• Monitors employee adherence to physical building and data security measures, including employee reminders on best practices like no tailgating, visitor policy, PHI document disposal, etc.
• Monitors, and takes partners when necessary, for routine facility maintenance including but not limited to: janitorial, document shredding, HVAC adjustments, parking validation, etc. and acts as the primary point of contact with associated vendors as needed for management and upkeep.
• Assists and takes partners when necessary, for office moves and desk/floor reconfiguration projects in close coordination with hiring manager(s), leader(s) and IT. As needed, supports conference room booking, balancing meeting size and priority.
• Assists with office badge management for all onsite employees, including visitors, capturing employee photos for badge and system record upkeep.
• Supports shipping and receiving logistics, including incoming mail and package deliveries, shipping of personal belonging for former employees, and maintaining confidentiality and tracking status throughout this process. This may require lifting heavy items.
• Monitors office supply inventory and places orders as necessary, optimizing spend to ensure costs remain within designated budget.
• Act as a nimble member of the national facilities team, prioritizing and re-prioritizing tasks as needed in a resilient fashion.
• In direct partnership with Talent Management team, assist with office community event planning; fostering a sense of community to drive our culture and employee experience on-site.
  • Execute and promote local and company sponsored events to ensure high participation and engagement from local office employees
  • Oversee setup, execution and clean-up of onsite events.
  • Share key wins, takeaways and learnings with the broader facilities and engagement teams to continue to evolve our onsite experience and be the best place to work for our employee base.

What we are looking for...

• 3+ years of general work experience, some general office experience preferred
• Highly organized and demonstrated ability to prioritize work tasks in a timely manner
• Proven track record to bring a "no job is too big or too small" attitude to work
• Basic experience and skill with the MS Office Suite including in-depth knowledge of Outlook, Word, Excel with the ability to learn new systems and software with ease
• Demonstrated proficiency in project management duties
• Demonstrated ability to maintain confidential and sensitive data
• Drives for continual improvement with a high attention to detail
• Requires some physical activity and ability to lift up to 20 pounds

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
  
• HDHP medical plan with generous employer contributions towards an HSA
  
• 401(k) Retirement Plan with matching employer contributions
  
• Open Time Off
  
• Generous Holiday Schedule + 5 floating holidays
  
• 18 weeks of paid parental leave
  
• Subsidized commuter benefits programs
  
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
  
• 1 Volunteer days per year
  
• Employee Stock Purchase Plan (ESPP) w/ employee discount
  

We strongly encourage you to be vaccinated against COVID-19.
Our people are the Heart of Accolade
Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Want to learn more about who we are and what we value? Check out our Culture Book here!
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.